CN · 9 hours ago
Director, Regional Operations Center- FR
Homewood, IL
Full-time
Onsite
Director/Executive
$164K/yr - $184K/yr
10+ years expCN is a premium railroad that sustainably generates value for its customers and stakeholders, focusing on safety and service. The Director, Regional Operations Center is responsible for overseeing the Southern Region Operations Centre, managing teams to meet service commitments, ensuring compliance with regulations, and fostering effective communication across departments.
Public TransportationRailroadTransportation
Responsibilities
Coach and train management employees on company policies and procedures
Oversee the execution of the regional safety plan, work with the Assistant Vice President (AVP), Network Operations to set objectives for Senior ROC Managers and Chiefs
Oversee reporting systems data on safety trends to ensure most effective methods are used to resolve issues
Review safety tests and safety blitz data looking for any trends
Maintain teamwork and order amongst staff, contractors, and internal clients by acting and encouraging a sense of urgency to respond to issues as they arise
Leverage experience and understanding to ensure the decisions being made consider the larger perspective
Use operational data in the system to identify opportunities to improve asset utilization and service reliability
Oversee the management of crew utilization, track deadheads, recrews and labour costs, take action to improve operation and cost control
Oversee and support Managers and FLS in the Senior ROC in operations
Provide RTCs with Key Performance Indicators (KPIs) to better understand the opportunities to focus on
Empower the RTCs to make decisions and own their respective operation
Support FLS in the centre working with Transportation to manage train lineups and train meets and to predict the Estimated Time of Arrival (ETA) and train crew needs
Oversee operating metrics and employees’ execution relative to train performance, crew productivity, and asset utilization while balancing costs
Review service plan execution with the transportation team as well as other departments to determine best course of action to achieve optimal results
Build network and out of network relationships to support the strategic initiatives or opportunities for the centre
Communicate company goals and policies to create a clear understanding of the direction and expectations to both the FLS team and unionized employees
Oversee Union-Company initiatives to improve relations with the Union by discussing and resolving issues
Develop and sustain the right employee behaviours with feedback, recognition reinforcement and coaching
Oversees the FLS with time off request, leave of absences and attendance management
Work with RTC new hires to ensure the proper tools are provided for success
Qualification
Required
Between 10 to 15 years of overall relevant experience
Minimum 10 years of experience working at CN (e.g., previous experiences as a Dispatcher, Manager, Rail Traffic Controller or Conductor)
Minimum 4 years of supervisory experience working with both union and non-union employees
Experience with CN's collective agreements and Operations
Experience in Finance
Experience in forecasting
Experience in predictive analytics
Post-secondary diploma or equivalent
Bachelor's Degree in Business or Logistics
Solves problems to create value
Applies critical thinking
Sets direction and inspires others
Communicates with impact
Collaborates with others and shares information
Develops self and others
Demonstrates active listening
Delegates and empowers others to create accountability
Leads by example for the safety and security of all
Advanced knowledge of Microsoft Office Excel
Knowledge of metrics and assessing quantitative results
Firm knowledge and understanding of schedule railroading fundamentals
Expert analytical in network operations with the ability to clearly explain details, root cause and corrective action
Preferred
Any experience for any of the above would be considered as an asset
Any education for any of the above would be considered as an asset
Any knowledge for any of the above would be considered as an asset
Fluently bilingual, written and verbal (English, French)
Benefits
Annual bonus
Employee share investment program (ESIP)
Pension
Benefits
Railroad Retirement Benefits (RRB)
Other perks
Company
CN is a North American transportation and logistics leader focused on supply chain innovation and collaboration.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
Transport CanadaNatural Resources Canada
2025-11-06Post Ipo Debt· $700M
2025-06-05Post Ipo Debt· $731.34M
2025-02-12Grant· $10M
Leadership Team
Tracy Robinson
President & CEO
Patrick Whitehead
Executive Vice President & Chief Network Operations Officer
Recent News
thecanadianpressnews.ca
2025-12-03
Canadian National Railway
2025-12-02
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