New England Cancer Specialists · 1 week ago
Switchboard Operator - Healthcare
United States
Full-time
Remote
New Grad, Entry LevelNew England Cancer Specialists (NECS) is currently seeking a full-time Remote Phone/Switchboard Operator, known internally as a First Responder. The role involves being the first point of contact for callers, providing outstanding customer service, and managing calls according to triage guidelines while utilizing Electronic Medical Records to confirm patient status.
Health CareHospitalHospitalityMedical
Responsibilities
Answering all incoming phone calls to practice in a small call center environment using a multi-line phone system
Determines how to manage the call according to triage guidelines, caller need and patient status. Utilizes Electronic Medical Record [EMR] to confirm patient status for call pathway determination
Route emergency calls appropriately
Communicating with answering service daily, taking practice on and off answering service. Designates answering service messages to appropriate staff, entering clinical messages onto the dashboard, and faxing administrative messages to appropriate NECS sites
Logs real-time information while speaking with a caller (physician's office, patient, nurse, etc.). Information logged in to dashboard pathways form
Transfers calls according to guidelines; utilizing electronic staff schedules to ensure calls are routed to correct staff members
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment
Adheres to all HIPAA guidelines/regulations
Assists with Medical Records duties during downtime
Communicates all technical issues to supervisor in a timely manner to prevent any patient impact
Qualification
Required
High School Diploma or GED
Knowledge of Medical Terminology required
Excellent customer service skills
Can maintaining effective working relationships with patients, medical staff, and the public
Ability to speak clearly and concisely
Answering the phone pleasantly and helpfully
Able to operate multi-line phone, copy machine and fax machine
Demonstrate ability and experience using office multiple software systems such as MS Office, electronic mail and the EMR system
Ability to organize and coordinate multiple activities
Ability to adapt to constant change and a fast pace
Ability to communicate effectively with internal and external customers
Ability to work independently and in a team environment
MUST LIVE IN MAINE OR NH
Preferred
Experience in medical practice as a Medical Assistant or Medical Secretary preferred
Switchboard experience preferred
Benefits
Medical, dental and vision insurance
Paid Time Off
10 paid company holidays
Company-paid Life Insurance
Short Term and Long-Term disability insurances
Long Term Care insurance
Company-sponsored retirement program
Generous Paid Time Off
10 Company-paid holidays
Other voluntary benefits
Company
New England Cancer Specialists
NECS is providing patients and their doctors access to medical care across the spectrum of cancers.
Founded in 1967
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chiara Battelli
President
Devon Evans
Executive Committee, Hematologist, Medical Oncologist
Recent News
2025-09-09
2025-02-20
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