Wright Technical Services · 22 hours ago
On-Site IT/OT Support Technician
Brewster, NY
Contract
Onsite
Senior Level
$30/hr - $35/hr
5+ years expWright Technical Services is a highly respected Global Materials Manufacturer seeking an IT Service Desk Technician II to provide IT and Operational Technology support in a fast-paced manufacturing environment. The role involves delivering onsite and remote support, troubleshooting, and maintaining hardware and software systems while ensuring high standards of customer service and adherence to IT security policies.
Staffing & Recruiting
No H1B
U.S. Citizen OnlyHiring Manager
Haley Coppes
Responsibilities
Provide hands-on and remote troubleshooting for a wide range of systems, including servers, PCs, cameras, and network devices
Respond to escalated Service Desk tickets, ensuring timely resolution and communication with end users
Install, configure, and troubleshoot hardware and software on desktops, laptops, servers, and other IT equipment
Image PCs, install software, and set up peripheral devices to meet company standards
Maintain detailed and up-to-date documentation within the ticketing system, including current status, troubleshooting steps, and resolutions
Complete a minimum of five service tickets per day, maintaining a high level of accuracy and professionalism
Deliver exceptional customer service by assisting end users with technical issues in a clear, courteous, and professional manner
Build positive relationships with employees and team members to understand needs and provide effective IT solutions
Support the implementation, maintenance, and troubleshooting of computer hardware and software as directed by the Infrastructure Team
Partner with Level 3 IT teams for network and infrastructure support, including remote troubleshooting and incident resolution
Assist in maintaining local IT assets and ensure they are compliant with security and operational standards
Collaborate with IT Level 3 and Engineering teams to support OT systems and ensure the reliable integration of OT and IT networks
Assist in the deployment, configuration, maintenance, and troubleshooting of OT systems including SCADA, PLCs, DCS, HMIs, and related industrial control equipment
Provide backup support for first-line OT issues, helping maintain uptime and continuity of operations
Contribute to cybersecurity efforts
Qualification
Required
US Citizenship is required due to Federal Government guidelines
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent industry experience
Minimum of 5 years of experience in IT operations, infrastructure, or related environments
Hands-on experience with Windows Server, Azure cloud services, virtualization (Azure HCI, Hyper-V), backup, disaster recovery, and basic networking
Experience supporting Operational Technology (OT) systems and IoT devices in industrial or manufacturing environments
Strong problem-solving and analytical skills, able to work under pressure
Proven project management and leadership experience, including leading cross-functional teams
Clear communication and strong interpersonal skills for collaborating with technical and non-technical stakeholders
Preferred
Solid understanding of industrial automation and control systems
Familiarity with SCADA systems (e.g., Wonderware, IBA, GE iFIX) and MES platforms (e.g., AVEVA)
Understanding of IoT connectivity and data management concepts
Knowledge of cybersecurity principles in industrial environments, including risk assessment and mitigation
Relevant certifications (e.g., Microsoft, Cisco, CompTIA)
Company
Wright Technical Services
Our focus is Engineering and IT Recruiting. We also help companies acquire emergency technical expertise as they need it.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase