SPS · 1 day ago
Client Service Associate
New York, New York, United States
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrSPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation across the globe. The Client Services Associate – Floor Ambassador plays a critical role in delivering an exceptional workplace experience, supporting mail services, hospitality, facilities coordination, and general office upkeep to ensure a clean and professional environment for employees and visitors.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Deliver all newspapers each morning (8:30–9:00 a.m.)
Inspect conference rooms daily (9:00–10:00 a.m.) to ensure proper setup, chair alignment, clean tables, and reporting exposed wires to management for IT follow-up
Distribute all UPS, FedEx, and messenger packages promptly to assigned floors; ensure all accountable packages are signed for legibly
Stock copy areas with paper (8.5x11, 8.5x14, 11x17) and required shipping supplies
Maintain cleanliness of copy areas; remove excess paper and trash
Monitor outgoing package drop areas and forward items to the mailroom for processing
Flip bins at 5:00 p.m. to indicate final sweep and sign associated logs
Ensure all conference room chairs are pushed in and tables are wiped down
Remove trash, dust equipment, and maintain clean and organized meeting spaces
Break down boxes and remove waste to the freight area as needed
Keep freight areas clean, free of obstructions, and compliant with fire safety standards
Stock coffee, tea, condiments, sweeteners, utensils, cups, lids, plates, napkins, soaps, and other pantry supplies
Discard expired milk and ensure all machines (coffee, water, ice) are functioning; escalate issues as needed
Clean refrigerator every Friday after 3:30 p.m
Wipe down counters, tables, appliances, and glass doors
Restock toilet paper, c-fold napkins, soap dispensers, and other supplies
Ensure restrooms remain clean, organized, and presentable
Wipe counters and address spills as needed
Inspect and replace burnt-out light bulbs; escalate lighting needs when necessary
Ensure all access doors remain closed and secured
Perform light painting and minor furniture repairs when possible; escalate more complex issues
Assist with moving boxes, breaking them down, and placing them in designated areas
Support conference room setups, showroom breakdowns, and special workplace requests
Report facility issues requiring third-party vendors to management
Support Executive Assistants with tasks as requested
Maintain a VIP-ready environment at all times
Lift boxes weighing 25–35 lbs as required
Perform other duties as assigned
Qualification
Required
Strong attention to detail and a commitment to maintaining a high standard of workplace presentation
Excellent customer service skills with clear, professional communication
Ability to multitask, prioritize, and adapt within a fast-paced environment
Ability to lift and carry 25–35 lbs consistently
Professional, reliable, and service-oriented demeanor
High school diploma or equivalent required
Preferred
Foundational knowledge of mail services, facilities operations, or hospitality is preferred
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
Founded in 1980
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase