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RR Donnelley · 3 days ago

Account Supervisor

Irvine, CA

Full-time

Onsite

Mid Level

$48K/yr - $70K/yr

3+ years exp

RR Donnelley is a global business support services company with over 200 years of experience delivering world-class business solutions. The Account Supervisor will manage day-to-day operations and lead a team to provide outstanding service to clients while maximizing profitability and ensuring compliance with policies and procedures.

Marketing & Advertising

Responsibilities

Ensure team provides outstanding service to client, while building strong customer relationships

Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures

Create an environment conducive to service expansions and new business opportunities

Maximize profitability through the effective utilization of labor and resources

Immediately resolve any operational problems or issues

Produce required reports on schedule

Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management

Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

Train new employees on policies and procedures

Address performance issues among team members

Work with manager to create development plans and challenging assignments for team members

Escalate to manager client or team concerns to proactively resolve issues

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Other duties as assigned

Qualification

Customer service experienceOffice support experienceUSPS regulationsReprographics equipment knowledgeMicrosoft Office skillsVendor management experienceP&L understandingProblem-solving skillsOrganizational skillsTeamwork

Required

Bachelor's degree or equivalent experience

3 or more years' proven experience in a customer service environment, legal or financial services industries preferred

3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom

Understanding of USPS regulations

Understanding of reprographics equipment and usage

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Prior experience managing vendors preferred

Basic P&L understanding a plus

Demonstrated experience prioritizing competing priorities under tight deadlines

Proven customer service skills are required in order to create, maintain and enhance customer relationships

Good written and verbal communication skills, including professional telephone and email etiquette

Attention to detail with good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to make independent decisions that conform to business needs and policy

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level

Must work well in a team environment

Must be able to interact effectively with multi-functional and diverse backgrounds

Ability to work in a fast-paced environment

Must be self-motivated with positive can-do attitude

Preferred

3 or more years' proven experience in a customer service environment, legal or financial services industries preferred

Prior experience managing vendors preferred

Basic P&L understanding a plus

Benefits

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees