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O'Reilly Auto Parts · 1 day ago

Territory Sales Manager

Gainesville, GA

Full-time

Onsite

Mid Level

O'Reilly Auto Parts is a company with a proven track record of growth and stability, seeking a Territory Sales Manager to manage and grow professional customer accounts. The role involves maintaining customer relationships, increasing sales volume, and ensuring excellent customer service while adhering to company policies and procedures.

AutomotiveManufacturingRetailWholesale

Responsibilities

Maintain customer base and increase sales volume on assigned accounts

Manage accounts as needed to best serve the professional customer and maintain up-to-date records for each account

Grow business by remaining competitive and maximizing the profit opportunity for that particular market

Pursue new, prospective accounts with the goal of two to five weekly (unassigned) cold calls

Aggressively promote and provide applicable training (as required) on all company programs which build relationships between the store and their professional and potential customers: Mitchell1, FirstCall OnLine, CAR, Stocking Inventories, Consignments, Tool and Equipment, RWT Clinics, National Accounts, Niche Markets, Integrated Auto Parts, Paint, Body and Equipment, etc

Ensure assigned accounts are designated with a set call schedule in the Sales Call Management Tool

Post current schedule at each assigned store location and discuss plans and action items with the store manager prior to calling on each days scheduled customer

Provide, address and support any and all customer service issues which deter business growth and in accordance with company policy

Work with RFSM, DM and SM to build a team support system that maintains excellent customer service

Work with credit and store managers to correct problems in collection efforts with Professional Customers, in accordance with company policies

Serve as a Liaison between stores and Professional Customers on labor claims and other sensitive issues, in accordance with company policies

Ensure all information conveyed in weekly TeamNet communication systems or RFSM/TSM Conference Calls is utilized in the field to enhance business and field compliance for corporate directed requests

Prompt communication via the daily Sales Call Management Tool, e-mail, To Do Assignments, etc., is essential to efficient company operation

Responsible for completing all assigned and extra credit LMS to maximize field skills to support Professional Customer growth, remain compliant on company policies and procedures and minimize accidents and related expenses

Responsible for reviewing or providing information for all related reports that support operation and function of the territory

Remain alert for competitive situations and keep management informed

Mandatory attendance is required for all schedules calls and meetings as directed

Communication and instructions conveyed during these meetings are vital so field supervisors may address or research your questions whenever possible

Actively participate in trade shows and training classes as scheduled

TSMs are required to maintain a professional image as they represent the company in the field

Proper shirt attire is required through the Field Apparel Program and allowance system

The TSM position requires extensive driving on a daily basis, which requires a valid driver's license according to the Employment Driving Policy and Guidelines #113

Qualification

Auto repair knowledgeSales experienceCustomer service skillsMicrosoft WordMicrosoft ExcelBasic computer skillsValid Driver’s LicenseReliable TransportationVerbal communicationWritten communicationInterpersonal skillsOrganizational skillsTime management skills