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Bass Pro Shops · 1 week ago

Tracker Service Specialist

Acworth, GA

Full-time

Onsite

New Grad, Entry Level

Bass Pro Shops is a leading retailer in outdoor recreation, and they are seeking a Tracker Service Specialist to assist in all aspects of Service Department operations. This role involves customer service, inventory management, and supporting warranty and service processes.

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Responsibilities

Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers

Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner

Answers service, warranty and parts questions over the phone and in person

Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer

Affixes bar code labels to units received and updates lot location in IDS

Maintains unit inventory status communication in IDS and assists with physical inventories

Prints daily unit delivery schedule to prepare for upcoming orientations

Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA

Confirms correct rigging and accessory mounting instructions against the work order

Prepares Owner’s Delivery Packet and delivery documents in advance of time for pick-up

Explains unit and accessory operation, break in and maintenance procedures to customer

Assists service customers with documentation of concerns on the TMBC Repair Order

Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion

Assists Marine GSM and senior management with the scheduling of work to be performed in the department

Remains up-to-date on product warranty policies and procedures

Assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system and the accepting parts and work order payments, compiling daily batch report and till reconciliation

Assists Management and BA to ensure no unit is released until payment is received in full

Maintains a clean and professional work area

ALL OTHER DUTIES AS ASSIGNED

Qualification

Dealership Management SystemCustomer ServiceVIN VerificationInventory ManagementMath CalculationsCommunication SkillsRelationship Building

Required

High School education or equivalent experience

Ability to complete simple math calculations

Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates

Ability to establish and maintain effective working relationships with customers, management and co-workers

Ability to perform various functions within Dealership Management data entry system

Able to lift up to 50 pounds

Able to work in and out of doors / in non-air conditioned environment

Able to stand for extended periods

Benefits

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Company

Bass Pro Shops

Glassdoor3.5

Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.

Founded in 1972