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Metro Light & Power · 1 day ago

Customer Service Coordinator

New Jersey, United States

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $65K/yr

Metro Light & Power is seeking a Customer Service Coordinator to support their day-to-day operations. This role is essential for facilitating communication between customers, internal teams, and overseas factories, focusing on order management and customer support.

CommercialElectrical DistributionLightingManufacturingProduct Design

Responsibilities

Respond promptly to customer inquiries by phone and email, providing professional and accurate information

Troubleshoot issues related to orders, shipments, and deliveries, coordinating with internal and external partners to resolve problems efficiently

Communicate with overseas factories regarding order status, inventory of components, and estimated shipping dates

Request, organize, and review technical specification sheets and related documentation

Prepare accurate price quotes, order confirmations, and supporting paperwork

Maintain organized records of open orders, shipments, and customer communications

Answer and direct incoming calls; greet and assist visitors and vendors

Manage mail and shipping logistics, ensuring timely receipt and dispatch of materials

Order and maintain office supplies, and oversee general office upkeep

Coordinate required facility inspections, ensuring fire extinguishers, exit signs, and safety equipment remain compliant

Liaise with building management and service providers as needed

Qualification

Order managementCustomer supportCommunication skillsDocumentation managementOffice administration

Required