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Kaiser Permanente · 20 hours ago

Communication Operator

Santa Clara, CA

Full-time

Onsite

Entry Level

1+ years exp

Kaiser Permanente is seeking a Communication Operator to manage incoming calls and assist with emergency notifications. The role involves maintaining records, routing calls, and ensuring quality customer service while adhering to established policies and procedures.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel

Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service

Receives and routes incoming calls to appropriate stations

Pages medical center personnel

Responds to callers inquiries concerning patient condition and other requests for information

Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database

Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings

Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel

Performs other related duties as required