AT3 Professional Staffing Solutions, Inc. · 1 week ago
Service Manager
Mobile, AL
Full-time
Onsite
Mid, Senior Level
$75K/yr - $87K/yr
4+ years expAT3 Professional Staffing Solutions, Inc. is a long-established provider of commercial equipment service solutions. The Service Manager supports the District Manager by leading daily operations, coaching field service technicians, and ensuring customer satisfaction and operational performance.
Staffing & Recruiting
Hiring Manager
Lauren Bauer
Responsibilities
Support the District Manager in leading branch operations and day-to-day service activities
Coach, train, and develop field service technicians on:
Commercial equipment service and repair
Preventative maintenance procedures
Installation and upgrade processes
Customer communication and professionalism
Assist with enforcement and tracking of company policies, procedures, and safety standards
Help drive service revenue growth, operational efficiency, and customer satisfaction
Provide hands-on leadership to a highly technical field service team
Support technician accountability related to:
Equipment installations
Preventative maintenance
Equipment upgrades and updates
Sales support for service solutions
Customer relationship development
Participate in the development and execution of strategies to meet or exceed financial and service performance metrics
Lead ongoing employee development, engagement, and retention efforts
Manage and coordinate regular maintenance of service vehicles
Support general branch administration and operational coordination
Qualification
Required
High School Diploma or GED with 4+ years of relevant experience, including supervisory experience
OR Bachelor's degree with 1–3 years of relevant experience
Proven experience managing customer relationships and working directly with customers
Strong ability to use productivity tools (Microsoft Office or similar platforms)
Ability to achieve goals and manage priorities with minimal supervision
Strong verbal and written communication skills
Electrical and mechanical service experience
Valid driver's license
Preferred
5–7 years of experience in a field service environment
Understanding of basic financial concepts including: Labor costs, Margins and markups, Expense control
Familiarity with branch or service operating systems
Customer relationship management and/or sales support experience
Associate's degree or prior supervisory experience in a commercial service environment
Benefits
Comprehensive medical, dental, and vision insurance with low employee premiums
Paid vacation and paid holidays
401(k) plan with company match
Extensive training programs (on-the-job, online, and classroom-based)
Company-provided service vehicle, uniforms, tools, and safety equipment
Safety-focused work environment
Opportunity for career growth within a stable, well-established organization
Company
AT3 Professional Staffing Solutions, Inc.
AT3 Professional Staffing Solutions Specializes in Full Service Permanent Placement Solutions, Recruitment Process Outsourcing, and Organizational Design Consulting.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Tonya Michael
Chief Executive Officer
Company data provided by crunchbase