Bassett Healthcare Network · 23 hours ago
Ambulatory Office Assistant I - Richfield Springs
Richfield Springs, NY
Full-time
Onsite
Entry Level
$16.98/hr - $25.47/hr
1+ years expBassett Healthcare Network is committed to improving the health of its patients through a patient-focused culture. The Ambulatory Office Assistant I serves as the first point of contact for patients, providing administrative and clinical support to ensure a high-quality patient experience while managing scheduling and registration processes.
Health CareHospital
Responsibilities
Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions
Ensures new patients are provided with Welcome to Bassett Network information
Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance
Answers phones within 3 rings using a 3-part greeting (Name of Dept, your name, “How may I help you?”)
Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports
Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system
Offers patients the opportunity to sign up for MyBassett
Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen
Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions
Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit
Accurate confirmation of attending PCP and Billing PCP, when appropriate
Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits
Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits
Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations
Ensures all corrections (demographics, insurance eligibility etc. based on the missing items work-queue) are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure
Answers questions from patients regarding the organization and/or services, and provides directions to the appropriate clinical location as necessary
Listens to patient’s request for an appointment, then schedules an outpatient appointment to meet the patient’s needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient’s needs. Raises up patient’s needs that they cannot meet to the Supervisor or Supervising Nurse
Reminds patients that the collection of their co-pay will be expected at the time of the visit
When scheduling, utilizes all available functions such as Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made for business operations and patient satisfaction
Performs edits of daily appointment schedules at the request of their Supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointment, in accordance with BMG directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor
May review the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment
May review automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner
Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours
In regards to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When Appropriate prior authorizations are obtained and documented appropriately within the referral
Work the “Incoming” and “Outgoing” queues in your area according to departmental standards
Follow up with “referred to” providers to ensure that patients kept their appointments and all results have been received in the “referred by” providers office
Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties
Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab-work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed and authorizations & equipment obtained if necessary
Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment. Prepares medication refill messages by obtaining all required information per provider and departmental guidelines
Distributes patient literature as necessary
Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department
Runs controls on point of care testing equipment and ensures log books are updated appropriately
Performs EKG’s per departmental protocol
Greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible and escorts to exam room
Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals
Documents with accuracy patient work-up information, such as vital signs, intake questions etc
Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc
Communicates patient issues/concerns to providers
Cleans and stocks exam rooms on a daily basis or according to need
Checks medications and supplies for out-dates according to standards set forth by clinical area
Monitors supply levels to improve inventory control
Enters charges for supplies and clinical testing
Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records
Meets yearly competency requirements as set forth by departmental leadership
Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card
Receive and receipt all payments in accordance with finance policy and procedures
Maintain and balance cash drawer daily in accordance with finance policy and procedures
Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor
Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete
Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett policy
Assists with routing forms to appropriate Bassett department ex. Disability or Workers Compensation offices
Prepares correspondence to patients and/or other entities as directed by providers or supervisors
Prepares outside patient health information for scanning per Document Imaging procedures
May complete indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures
Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release
Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures
Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents
Opens and/or closes clinic per divisional guidelines. For 24 hour departments, appropriate hand-offs are made
Following proper procedures for accessing secure areas such as locked medicine cabinets or dirty/clean utility rooms
Covers at other locations or departments, with orientation, as requested performing like office functions
Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network
Maintain sufficient clinic supplies and required forms for daily operations following established procedures
Attends required in-services as requested by supervisor
Identifies need for computer training or refresher courses and attends as necessary
Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos
Maintains a thorough knowledge and understanding of insurance and local carrier’s medical coverage policies as they relate to the appointment
Maintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record
Maintains a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory competencies
Required to attend at least 4 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for Learning, or Patient Access Review Sessions
Performs similar or related duties as requested or directed
Qualification
Required
High School Diploma or GED, preferred
Minimum one year relevant work experience (Associates degree or higher may be substituted), required
BLS certification within 6 months of date of hire
Computer Skills
Customer Service
Time Management
Multi-Tasking
Communication
Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects
Occasional balancing, climbing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception)
Constant typing/ clerical/ dexterity, hearing, seeing/ monitor/ computer use, talking, fit testing
Occasional bodily fluids/ bloodborne exposure, burns, chemical, electrical, explosives, mechanical, radiation/ radiant energy
Occasional extreme temperatures, noise, vibration, wet and/or humid. dust, fumes, gases, mists, odors
Occasional Travel - The job may require travel from time- to-time, but not on a regular basis
Preferred
Customer service experience, preferred
Medical Office Assistant or Medical Assistant, preferred
Benefits
Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match
And more!
Company
Bassett Healthcare Network
Bassett Healthcare Network is a healthcare network providing hospital, primary care, specialty, and home health services. It is a sub-organization of Bassett Healthcare Network Research Institute.
1001-5000 employees
H1B Sponsorship
Bassett Healthcare Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (31)
2023 (45)
2022 (43)
2021 (32)
2020 (49)
Funding
Current Stage
Late StageTotal Funding
$82MKey Investors
Scriven Foundation
2022-08-25Grant· $82M
Leadership Team
Angela Belmont
Senior Vice President Chief Nurse Executive
Brandon Greene
Chief of Pediatrics
Recent News
Central New York Business Journal
2025-10-03
Central New York Business Journal
2025-09-19
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