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WGA Legacy Property Management, LLC · 1 week ago

Community Manager

Houston, TX

Full-time

Onsite

Mid Level

WGA Legacy Property Management, LLC is seeking a Community Manager to oversee all business operations across their apartment community. The role involves managing team members, ensuring compliance with company policies, and achieving financial and operational goals while maintaining strong resident relations.

Property ManagementReal EstateResidential

Responsibilities

Understand, analyze, and initiate actions that will allow the community to achieve the defined KPIs

Supervise leasing and maintenance activities to ensure compliance with company policy

Analyze performance and trends to develop and implement monthly marketing plan

Trains, motivates and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines

Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentation up to and including terminations of employment if necessary

Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis

Enforce safety policies, regulations and OSHA compliance

Secure bids for repairs and replacement work beyond capability of staff

Provide excellent customer service while maintaining the highest standards for resident service

Adhere to the financial goals of the owner

Complete month-end and year-end reporting as required

Provide narrative of all monthly expense variances

Ensure that property operations are compliant with all applicable regulatory requirements

Build and maintain a reputable online presence through social media that positively reflects the community and its current residents and draws in future residents

Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and maximizing collection efforts

Enforce community guidelines, property notice requirements, evicting residents, and enforcing lease terms

Conducts regular property inspections and takes appropriate actions to ensure that the physical aspect of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal

Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

Qualification

Property managementCustomer serviceCommunicationRevenue drivenCollection skillsProfessional appearanceEager to learnBasic maintenance understandingSolution driven

Required

Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operations

Professional Appearance

Understand Property management Risk/Liabilities

Experience with Customer Service-Resident Life Cycle

Basic understanding of Maintenance

Strong Collection Skills

Revenue Driven

Eager to Learn and Grow

Strong communication skills and solution driven