Florida Medical Clinic Orlando Health ยท 1 day ago
Scheduling Coord - Pain Management
Land O' Lakes, FL
Full-time
Onsite
Entry Level
1+ years expFlorida Medical Clinic Orlando Health is seeking a Scheduling Coordinator. The role involves communicating with physicians and patients to manage the scheduling, rescheduling, and cancellation of tests and procedures, while ensuring exemplary customer service.
Health CareHospitalPsychology
Responsibilities
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment
Consistently reviews the schedules daily and communicates all changes to appropriate staff
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary
Identifies customer service issues and resolves or initiates necessary follow-up
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary
Attends departmental meetings/in-services and participates in process improvement initiatives
Assume the responsibility for professional growth and development
Qualification
Required
High school graduate or equivalent
Must complete Orlando Health medical terminology course within 90 days of hire
One (1) year of retail, customer service or health care
Computer experience required
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment
Consistently reviews the schedules daily and communicates all changes to appropriate staff
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary
Identifies customer service issues and resolves or initiates necessary follow-up
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary
Attends departmental meetings/in-services and participates in process improvement initiatives
Assume the responsibility for professional growth and development
Company
Florida Medical Clinic Orlando Health
Florida Medical Clinic Orlando Health is a multi-specialty clinic that provides area residents with a resource for the latest advances in patient care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Erica C. Yeager-Lombard
CBO Training Manager
Erica Williams, CPC
CBO Coding Specialist I
Recent News
2025-10-16
2023-05-22
2022-04-08
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