Latitude IT Solutions | SDVOSB · 3 days ago
ServiceNow Release Manager
United States
Full-time
Remote
Senior Level
5+ years expLatitude is a growing Service-Disabled Veteran Owned Company within the Federal Sector, seeking a ServiceNow Release Manager to oversee the planning, coordination, and execution of releases within the ServiceNow platform. The role involves acting as a senior technical SME, managing release schedules, collaborating with stakeholders, and ensuring successful deployment of updates and enhancements.
AnalyticsBusiness IntelligenceCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the Release Manager, overseeing the planning, coordination, and execution of releases within the ServiceNow platform to support NIH/HHS initiatives
Act as a senior ServiceNow technical Subject Matter Expert (SME), providing guidance and expertise on release management processes and best practices
Develop and maintain release schedules, ensuring alignment with project timelines and organizational priorities
Collaborate with stakeholders across NIH/HHS to define release requirements, manage dependencies, and mitigate risks
Ensure the successful deployment of ServiceNow updates, enhancements, and new features, minimizing disruption to operations
Lead efforts to standardize and optimize release management processes, driving efficiency and consistency across the organization
Monitor and report on release progress, identifying and resolving issues to ensure timely delivery
Provide technical leadership and mentorship to teams involved in release activities, fostering a culture of collaboration and excellence
Develop and maintain documentation related to release management, including plans, schedules, and post-release reports
Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement
Qualification
Required
5+ years of relevant experience in release management within ServiceNow or similar platforms/environments
Proven expertise as a senior ServiceNow technical SME, with a deep understanding of platform capabilities, workflows, and integrations
Strong knowledge of release management processes, tools, and best practices
Experience managing complex releases in large-scale environments, including planning, coordination, and execution
Excellent problem-solving and analytical skills, with the ability to identify and resolve issues quickly and effectively
Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission
Ability to develop and maintain detailed documentation, including release plans, schedules, and reports
Existing Public Trust Clearance or Ability to Obtain an NIH Badge
Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements
Preferred
ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD)
Familiarity with ITIL best practices and frameworks
Experience with Agile or DevOps methodologies
Benefits
Medical, Vision, Dental
Paid Vacation & Sick Time
Paid Federal Holidays
401k Retirement Plan with 100% Company Matching
Employer Paid Life Insurance
Continued Education Assistance
Employee Assistance Program (EAP)
Commuter Benefits Program
Health Savings Account (HSA)
Caregiver Support Program
Adoption Assistance Program
Company
Latitude IT Solutions | SDVOSB
We specialize in advancing next-generation capabilities for our clients, Our solutions are designed to be user-centric and mission-driven, ensuring they effectively accelerate business processes and enhance operational efficiency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Zachary Mantyla 🔐☁️
CEO & Founder
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