Apply on Employer Site

Federato · 1 day ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

$160K/yr - $180K/yr

7+ years exp

Federato is on a mission to defend the right to efficient, equitable insurance for all, enabling insurers to provide affordable coverage. The Senior Customer Success Manager will oversee the entire post-sales experience, including onboarding, implementation, and strategic account management for enterprise-level customers, while building strong relationships and identifying opportunities for revenue growth.

Artificial Intelligence (AI)FinTechInsuranceInsurTechSoftware

Responsibilities

Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem

Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management for enterprise level customers

Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need

Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers

Build and maintain strong relationships with key stakeholders and influencers at our client

Use data to develop insight and understanding of customer’s business needs, goals and product utilization

Identify and position opportunities for revenue growth and expansion

Qualification

P&C insurance experienceCustomer success managementEnterprise relationship managementConsultative communicationBusiness acumenTechnology savvyProject managementAgile methodologyDegree in risk managementLeadership skills