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Audacy, Inc. · 1 day ago

Client Success Strategist

Atlanta, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Audacy, Inc. is a leading multi-platform audio content and entertainment company, and they are seeking a Client Success Strategist to enhance client relationships and oversee campaign execution. The role involves collaborating with Account Executives to develop business strategies, manage client expectations, and ensure successful delivery of advertising campaigns.

Broadcast Media

Responsibilities

Proactively and intuitively recommend strategies that align with client defined KPI’s within Audacy guidelines

Create media plans/presentations and help shepherd deals from pre-sale to close

Lead conversations with internal creative and execution teams to client expectations and deadlines are met

Provide best-in-class “white glove” client service to key advertisers through great communication and properly setting expectations

Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams

Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly

Digest and articulately relay feedback and expectations to client and internal teams

Proactively troubleshoot internal and external campaign concerns and work directly with the Director of Sales to seek out solutions that cater to both the client expectations as well as Audacy’s best practices

Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams

Partner closely with Sales Management on internal operations to gain internal approvals and develop timelines

Partner closely with Sales Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full

Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports

Other duties as assigned by Management

Qualification

Digital advertising strategyClient-facing experienceMedia planningPublic speakingGoogle Office SuiteProject managementSolution-orientedProactive attitudeCommunication skillsWork under pressure