GTT · 1 day ago
IT Operations Analyst
Lexington, SC
Contract
Onsite
New Grad, Entry Level
0+ years expGTT, LLC is a minority-owned staffing firm that partners with Fortune 500 organizations. They are seeking an IT Operations Analyst to provide first-level technical support in a high-volume Technology Service Desk environment, serving as the main point of contact for technical issues and inquiries.
Cloud ComputingEnterprise SoftwareInfrastructureMobileTelecommunications
Responsibilities
Respond to inbound calls and emails for technical support and general inquiries
Provide first-level troubleshooting for hardware, software, applications, and access issues
Accurately document issues using ticketing systems
Escalate issues appropriately and follow up with support teams and end users
Identify and escalate wide-impact or potential outage issues
Recognize trends and opportunities for process and service improvement
Build and maintain proficiency across supported systems and applications
Deliver a high-quality colleague experience with a focus on first-call resolution
Meet performance metrics related to productivity, quality, and customer interaction
Qualification
Required
Above-average computing and navigational skills
Customer-facing experience in a call center or technical support environment
Strong customer service and communication skills
Ability to work effectively both independently and as part of a team
Working knowledge of Microsoft Office 365 (Word, Excel, OneNote, PowerPoint)
Typing speed of at least 30 WPM
Willingness to work 5 days per week onsite
Strong desire to learn and grow in IT
Technical troubleshooting or tech-support call center background
Completion of required Knockout Questionnaire prior to submission
Access to a mobile device for multi-factor authentication
Availability for onsite interviews and reliable transportation (no public transit available)
High School Diploma required
0–2 years of related experience
Preferred
Associate's degree or technical certification preferred
IT Help Desk or ticketing system experience
General knowledge of PC hardware and components
Familiarity with environments supporting: Windows 10, Browsers (Edge, Chrome, Firefox, Safari), Active Directory, Citrix / Remote Access, Azure, Microsoft Teams, Webex, SCCM, Mobile devices (iOS, Android), BYOD, Networking and Wi-Fi concepts
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Company
GTT
GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world.
1001-5000 employees
H1B Sponsorship
GTT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$489.86M2020-12-23Post Ipo Debt· $275M
2020-10-16Acquired
2018-03-27Post Ipo Equity· $175M
Leadership Team
Edward Morche
Chief Executive Officer
Don Macneil
Chief Operating Officer
Recent News
2026-01-09
2025-09-17
Company data provided by crunchbase