Apply on Employer Site

GRO · 1 day ago

Account Manager

Ann Arbor, MI

Full-time

Onsite

Mid Level

3+ years exp

GRO is a full-service digital marketing and creative agency seeking an Account Manager to join their team. The role focuses on managing client relationships, overseeing project management for medium to high tier accounts, and ensuring a positive client experience post-sale.

AdvertisingDigital MarketingMarketingSEOWeb Design

No H1B

Responsibilities

Manage client deliverables and keep them informed on project and performance status

Manage local, regional, and national clients across a variety of verticals

Conduct internal and external client kickoff calls to ensure project launch deadlines, measurements of success, and dependencies

Use Service Level Agreements (SLAs) to set client expectations on project timelines

Create and manage tasks using our project management tool to ensure an effective and timely rollout of projects and campaigns

Understand the client's market and adapt strategies and budgets to best fit the current climate of the market

Communicate with clients on a bi-weekly or as-needed basis to review account performance, updates, and specials

Work closely with assigned Digital Marketing Specialists to ensure optimal performance of campaigns

Coordinate new creative efforts with the project manager and creative department to align with current client promotions

Schedule and lead monthly reporting calls with clients to recap monthly metrics

Utilize internal reporting and collaboration tools to monitor weekly pacing and conversion metrics

Qualification

Account managementDigital marketing platformsClient relationship managementProject managementProblem-solvingWritten communicationVerbal communicationTeam collaborationSelf-motivation

Required

Bachelor's degree or relevant experience

3-5 years of account management experience at an ad agency or related company in digital marketing

Working knowledge of digital marketing platforms (Facebook Ads, Google Ads, email marketing, programmatic)

Proven success with relationship management and strategic partnerships

Independently manage multiple projects with minimal assistance

Leverage available resources to pursue solutions to problems

Proactively understand client needs and provide strategic input and ideas when necessary

Demonstrate skills of self-motivation and eagerness to learn

Strong written and verbal communicator with personable relationship-building skills

Experience in efficiently and effectively managing all aspects of client accounts

Consistent written and verbal communication skills

Ability to work independently as well as with a team

Capacity to oversee additional account assignments as necessary in the event of a large client onboard

Ability to independently manage and prioritize workload

Problem-solving skills with an ability to adapt to new technologies and find solutions to problems identified within the scope of your work

Benefits

Blue Cross Blue Shield health insurance

Principal Dental Insurance

VSP Vision Insurance

Principal Life Insurance and Accidental Death Insurance

Principal Critical Illness Insurance

Principal Voluntary Life and Disability Insurance

Flexible Spending Account (FSA)

Generous Paid Time Off (PTO) policy

Option to participate in the company 401k

Holiday Pay (New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the following Friday, Christmas Eve, Christmas Day), In addition, you will receive a day off for your birthday that you can use at your discretion either on your birthday, or the Friday or Monday prior or following.