Spectrum Association Management · 1 day ago
Client Relations Manager - Property / Community Manager Supervisor
Plano, TX
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $70K/yr
6+ years expSpectrum Association Management is a San Antonio-based homeowners’ association management company seeking a Client Relations Manager. The role involves overseeing a team of Community Managers, ensuring superior customer service, and fostering a supportive department culture.
AssociationConsultingInformation Technology
Responsibilities
Become the technical expert and specialist on Texas Property Code
Manage, lead, and develop a team of 8-10 Community Managers and other staff to ensure a consistent service product delivery
Provides staff with ongoing development, training, and coaching
Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners
Work closely with the Division President on the development of the staff, customer portfolio, and direction of the division
Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness
Frequent customer evening board meetings and site drives to learn the properties we serve
Be an always-positive opinion-maker in the leadership team and believe in the good in people
Qualification
Required
Proven record of accomplishment in a customer service environment
Led a team with ten employees or more for at least 6 years
Managed a demanding service product with deadlines and legal requirements
Willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m
Talent for team development and motivation
Competitive and quality oriented
Strong focus on deadlines and accuracy
Excellent customer service skills
Engaging in proactive communication
Technical accuracy
Positive attitude
Experience in leading and developing a team of 8-10 Community Managers
Ability to develop relationships with the Board of Directors
Problem-solving skills
Passionate about returning all customer calls and correspondence the same day
Ability to manage daily activities and determine specific Community Manager work assignments
Ability to review employee activities for completeness, accuracy, and effectiveness
Ability to attend frequent customer evening board meetings and site drives
Full-time availability, more than 40 hours per week
Preferred
Experience in the HOA industry
Candidates from hospitality, retail, and restaurant industries
Benefits
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Forty paid hours per year for community service activities.
11 annual paid holidays.
Paid Training - Internal Learning and Development Management System.
Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement.
Well-structured career track plan with a 6-month review.
Company
Spectrum Association Management
Spectrum Association Management is a management consultancy with services in Texas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase