Client Experience Coordinator jobs in United States
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DecisionHR ยท 2 days ago

Client Experience Coordinator

positionSt. Petersburg, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL, dedicated to empowering clients with human resource solutions. The Client Experience Coordinator supports client satisfaction and retention by delivering high-quality service and maintaining positive relationships through professional communication and timely responses to inquiries.

ComplianceEmployee BenefitsFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Respond to inbound phone, email and chat inquiries from clients and worksite employees in a timely and professional manner
Fulfill and support client and internal requests for reports and information in accordance with established procedures
Assist worksite employees with web portal access, including paystub and Form W-2 requests
Complete verification of employment requests
Provide reception desk coverage as needed, including greeting onsite visitors and accepting delivery of packages
Support ad hoc projects
Build and maintain positive working relationships to support client satisfaction and retention
Perform other duties, as assigned

Qualification

Customer serviceCommunication skillsMicrosoft ExcelAttention to detailHuman Resource Information SystemsSalesforcePEO industry experience

Required

High School diploma or equivalent
Strong verbal, written, presentation and communication skills; comfortable speaking via phone or virtual meeting
Attention to detail and ability to meet deadlines
Ability to successfully complete tasks in a fast-paced, flexible, and collaborative environment
Ability to build relationships with team members, clients, and client employees
Commitment to providing superior customer service
Experience working with confidential information
Knowledge of Microsoft Excel

Preferred

Bachelor's or associate degree in a closely related field
Working knowledge of Human Resource Information Systems; WorkLio experience is a plus
Knowledge of Salesforce is a plus
Experience in the PEO industry is a plus

Company

DecisionHR

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DecisionHR is a full-service human resource outsourcing company serving small and mid-sized businesses nationwide.
dateFounded in 1996
location
St. Petersburg, Florida, USA
people-size51-200 employees
web-link
https://www.decisionhr.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-11-11Acquired

Leadership Team

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Robert Caldarella
Vice President of Sales and Partnerships
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Joanne Hiltz
Human Resources Business Partner
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Recent News

PR Newswire
Coalesce Capital to Acquire Majority Stake in Leading HR Outsourcing Provider DecisionHR
2025-11-11
Company data provided by crunchbase