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Inn of the Mountain Gods Resort and Casino · 2 days ago

H2020 SLOT SUPERVISOR IMG

Mescalero, NM

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Inn of the Mountain Gods Resort and Casino is seeking a Slot Supervisor to oversee the day-to-day operations of the slot machine floor during assigned shifts. The role involves monitoring staff performance, resolving conflicts, ensuring customer satisfaction, and maintaining compliance with casino policies and procedures.

CasinoGamblingResortsRestaurantsRetail

Responsibilities

Prepare and completes attendance reports

Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System

Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor

Trains and evaluates all Slot Department Floor attendants

Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity

Acts as a host, explaining slot machine details to team members and customers as necessary

Maintains an imprested bank to make change for quests on casino floor

Assists in the development and implementation of Slot Department policies and procedures

Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department

Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager

Supervises temporary and permanent removal of funds from slot machines

Performs, supervises, or verifies slot machine transactions when necessary

Reports technical problems to Slot Technicians so they can be repaired quickly

Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure

Other duties may be assigned

Must be able to obtain and maintain a gaming license

Qualification

Supervisory experienceCustomer service skillsOrganizational skillsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookHospitality behaviorsCommunication skillsTeamworkProblem-solving

Required

High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted

Must be able to obtain and maintain a gaming license

Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer

Must possess strong organizational skills and excellent oral/written communication skills