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Kiewit · 1 day ago

Field Technician

Irvine, CA

Full-time

Hybrid

Entry Level

$28/hr - $36/hr

1+ years exp

Kiewit is a company focused on providing technology solutions for the construction industry. They are seeking a Field Technician to provide on-site and remote technical support for employees, ensuring timely resolution of IT issues and maintaining high levels of customer service.

Building MaterialConstructionIndustrial EngineeringMiningOil and GasTransportation

H1B Sponsor Likely

Responsibilities

Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors

Provide customers with technical guidance or direction

Respond to all assigned tickets in a timely manner

Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal

Research and resolve escalated trouble tickets

Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures

On-site and Remote client support of various enterprise and desktop applications

Establish and maintain a professional relationship with customers, team members and department contacts

Provide quality customer service that exceeds customer expectations

Prioritize and organize work to meet requirements, goals and deadlines

Escalate to manager any situation outside the employee's control that could adversely impact the services provided

Preparation of conference rooms for large meetings with some troubleshooting of office AV systems

Other duties as assigned

Qualification

IT Support experienceWindows Operating SystemOffice SuiteServiceNowCustomer service skillsInterpersonal skillsAttention to detailOrganizational skillsActive listening

Required

1-3 years experience in an IT Support/Technician role

Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing

Strong experience with Windows Operating System and Office Suite

Attention to detail

Strong organizational skills

Results-oriented and likes a challenge

Participative management style

Must provide high levels of customer service at all times

Recognize and escalate issues, risks and/or concerns in a timely manner

Capable of using attentive and active listening skills to gather requirements and assess situations

Must be able to lift and move heavy objects (40+ lbs)

Can walk for various lengths of time

Must possess and maintain a valid driver's license

Preferred

Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools preferred

Experience with ServiceNow preferred

Benefits

Top-tier medical, dental and vision plans covering eligible employees and dependents

Voluntary wellness and employee assistance programs

Life insurance

Disability

Retirement plans with matching

Generous paid time off

Company

Kiewit

Glassdoor3.8

At Kiewit, the projects we deliver make a difference, and we offer opportunities for you to make one, too.

Founded in 1884

Omaha, Nebraska, USA

10001+ employees

http://www.kiewit.com

H1B Sponsorship

Kiewit has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (13)

2023 (19)

2022 (23)

2021 (17)

2020 (30)