FICO · 1 day ago
Senior Director - Product Operations
United States
Full-time
Remote
Director/Executive
15+ years expFICO is a leading analytics and decision management company that empowers businesses and individuals around the world with data-driven insights. The Senior Director of Product Operations is responsible for orchestrating the end-to-end software development lifecycle across a complex, multiproduct portfolio, ensuring high-quality delivery and fostering a culture of accountability and continuous improvement.
AnalyticsBig DataCollection AgencyConsultingFinancial ServicesFraud DetectionPredictive AnalyticsSoftware
Hiring Manager
Reena Ramesh
Responsibilities
Define, implement, and continuously improve SDLC frameworks (discovery → planning → build → test → release → operate) tailored to a complex product suite; institute stage gates and quality bars that accelerate delivery without sacrificing rigor
Establish quarterly planning, readiness reviews, change control, and release governance; lead cross functional forums that align priorities, unblock decisions, and drive timely outcomes
Partner with Product and Engineering to balance capacity across initiatives, manage dependencies, and ensure roadmaps are realistic, sequenced, and resourced for success
Define KPIs and build dashboards that reveal health and drive action; run post-mortems and convert learning into systemic improvements
Embed test strategies, security/privacy controls, and operational readiness (observability, SRE practices, runbooks) into the development process; ensure auditability and traceability
Own product readiness checkpoints, partnering with Product Marketing, Field Enablement, Support, and Finance to ensure documentation, pricing/COGS, training, and GTM assets are complete
Build deep relationships with senior stakeholders; facilitate trade-offs across teams; communicate crisply to executives on risk, impact, and decisions needed
Lead and grow a Product Operations organization; set clear expectations, coach managers, develop talent pipelines, and cultivate a high-trust, high-performance culture
Champion tools and automation that improve signal quality and reduce operational toil; drive adoption and best practices across Jira (planning/issue management), Aha (portfolio/roadmap management), and Confluence (knowledge management and governance)
Partner with Finance on budget cycles, cost transparency, and operational efficiency; ensure investment choices reflect business value and risk
Qualification
Required
15+ years in software product organizations, with increasing responsibility across product, engineering, or program leadership roles
15+ years in software, hands-on mastery of SDLC practices, and a proven ability to build trust, influence outcomes, and grow high performing teams
Direct experience designing, managing, and improving SDLC practices in a software company with a complex product portfolio
Demonstrated success running portfolio-level operating rhythms (roadmaps, capacity planning, PI/QBRs) and shipping customer-ready releases predictably at scale
Proven ability to influence by building strong relationships across Product, Engineering, Security, Finance, Sales/CS, and Executive leadership
People management experience leading managers and ICs; track record of developing talent and building inclusive, high-performing teams
Hands-on familiarity with delivery practices (DevOps, CI/CD, SRE/observability, test automation, change management) and enterprise-grade compliance expectations
Extensive experience with tooling: Jira, Aha, and Confluence, including configuration of workflows, templates, and dashboards; history of driving adoption and governance across large, cross-functional teams
Excellence in executive communication: synthesizing complex information, articulating trade-offs, and driving decision-making in ambiguous contexts
Bachelor/Master's degree in Engineering, (e.g., Computer Science, Electrical/Computer Engineering, or related) and MBA or equivalent business education with strong product/business orientation and portfolio stewardship responsibilities
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
1001-5000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (18)
2023 (22)
2022 (25)
2021 (45)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-05-08Post Ipo Debt· $1.5B
2021-05-05Acquired
2003-01-10IPO
Leadership Team
William Lansing
CEO
Amir Hermelin
Chief Technology Officer
Recent News
2026-01-06
Company data provided by crunchbase