BestSelf Behavioral Health · 1 day ago
Customer Service Representative of BestResponse Intensive Crisis Center
Buffalo, NY
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expBestSelf Behavioral Health is seeking a Customer Service Representative for their BestResponse Intensive Crisis Center. The role involves managing client interactions, maintaining office operations, and ensuring a welcoming environment for visitors and clients in crisis.
CommunitiesHealth CareHome Health CareNon Profit
Responsibilities
Greet all visitors that come to the office and notify appropriate staff of their arrival as applicable
Manage and maintain the waiting room area, including cleanliness and sanitation
Open and close the front office as needed
Manage the consumer arrival and departure process by check- in, schedule and reschedule appointments
Input and update consumer charts as needed or requested
Update insurance information by sending an email to Insurance Verification Team
Obtain paperwork for clients without insurance for sliding scale fee
Request and obtain payments for services
Performs filing, photocopying, general document creation, type letters, memos, and reports as needed
Meets agency Key Performance Indicators
Answer and route incoming phone calls
Receive and distribute interoffice mail, incoming faxes, postal mail, and deliveries
Monitor building cameras for unusual activity and report to supervisor as applicable
Monitors incoming faxes daily and forwards/scans appropriately
Completes registration and required paperwork for new consumers during same day access
Obtain Release of Information (ROIs) paperwork yearly and as needed for clients
Review and complete site specific reports on a regular scheduled basis
Schedule all telehealth services and send links requesting telehealth payments to clients
Files and scans consumer documents into the EMR
Completes daily scheduled audits (check in/no shows)
Enter new clients & program participation into appropriate Electronic Medical Records Databases
Manages client transportation needs including Medicaid Answering Services (MAS) system as applicable
Prepare letters to request medical records and client authorizations and maintain a log of requests and record received per HIPAA compliance regulations
Sends Primary Care Physician (PCP) & other providers correspondence letters as well as outreach letters to current clients
Assigns, removes, and updates client encounters in EMR as needed
Maintains client confidentiality at all times following all agency and HIPPA policies
Completes all trainings required by the agency
Performs all other duties as assigned
Qualification
Required
High School Diploma (or equivalency)
Must have experience using basic office technology including the full Microsoft Suite (Word, Excel, Outlook, Teams), copiers, faxes, scanners, phones
Ability to adapt and learn new programs
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have ability to exercise empathy to be able to effectively and appropriately assist, either in person or by phone, all clients, especially individuals in crisis
Excellent communication skills and working relationships with all stakeholders in the agency
Ability to multi-task and be organized in a fast paced environment
Reliable transportation with ability to travel between sites as needed
Ability to maintain confidentially
Valid NYS Driver's License. (Float CSR only)
Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources. (Float CSR only)
Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration. (Float CSR only)
Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration. (Float CSR only)
Preferred
At least 1 year of experience in a medical office or in customer service setting preferred
Bilingual preferred
Experience using Electronic Medical Records databases preferred
Experience with phone triaging skills, preferred
Understanding of basic insurance terminology (copay, deductible, co-insurance, etc) preferred
Benefits
Generous paid time off
Flexible schedule
Various student loan forgiveness programs
Multiple and diverse health insurance options
Many other unique lifestyle & personal insurance options
Tuition reimbursement
CASAC certification tuition support
Defensive driving course reimbursement (if required for position)
Career growth and advancement opportunities
Company
BestSelf Behavioral Health
BestSelf Behavioral Health is a community-based behavioral health organization serving children and adults of all ages.
1001-5000 employees
H1B Sponsorship
BestSelf Behavioral Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
Funding
Current Stage
Late StageTotal Funding
$12.65MKey Investors
SAMHSA
2022-07-22Grant· $8.6M
2021-11-12Grant· $3.25M
2020-07-23Grant· $0.8M
Leadership Team
Elizabeth Woike-Ganga
President & Chief Executive Officer
Kelly Dumas
Chief Operating Officer
Recent News
Seattle TechFlash
2025-09-12
Behavioral Health Business
2025-06-25
Company data provided by crunchbase