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FedEx Logistics · 1 day ago

Team Lead - S2

Memphis, TN

Full-time

Onsite

Mid Level

3+ years exp

FedEx Logistics is a company that provides freight forwarding and customs brokerage services. They are seeking a Team Lead to oversee team activities, ensure timely completion of work assignments, and maintain high levels of customer service while resolving complex issues.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Complete and assign work-specific activities to team members and provide direction and guidance as well as training in the completion of these activities

Resolve complex work-related issues by establishing strong relationships with both internal and external customers

Ensure team members complete necessary specific work-related activities and assignments on time

Maintain outstanding internal and external customer service while demonstrating sound communication skills

Provide direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s)

Resolve routine and complex issues relating to the team's day-to-day activities and provide guidance and training on new activities

Assign work activities based on team members' skill levels

Perform a quality audit of completed activities for each team member including the recording and tracking of results

Review errors and complete or arrange the necessary training for each team member based on results of the audit

Compile data and complete daily, weekly and monthly reports to ensure quality measurement goals are achieved

Maintain and control the flow of work to and from other departments

Compile information and complete a team productivity and quality report

Work with supervisor and/or manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output

Make professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results

Perform other duties as assigned

Qualification

Brokerage industry experienceTeam leadershipMultitaskingCommunication skillsOrganizational skillsTrainingCustomer relationship managementMotivation

Required

High school diploma/GED

At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment

Strong communication, multitasking, and organizational skills

Ability to maintain strong working relationships with both internal and external customers

Ability to train and motivate team members in order to ensure a high optimum flow of work productivity

Preferred

Monday - Friday, 4:00 PM to 12:30 AM. onsite only

Benefits

Health, vision and dental insurance

Retirement

Tuition reimbursement

Company

FedEx Logistics

FedEx Logistics plays a key role within the FedEx portfolio with its comprehensive suite of integrated logistics solutions.

Founded in 1973

Memphis, Tennessee, USA

5001-10000 employees

https://careers.fedex.com/logistics

H1B Sponsorship

FedEx Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (5)

2023 (1)

2022 (2)

2021 (1)

2020 (4)