Apply on Employer Site

AARP · 1 day ago

Volunteer Training Manager

Washington, DC

Full-time

Hybrid

Mid Level

$90K/yr - $100K/yr

3+ years exp

AARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship. The Volunteer Training Manager is responsible for designing and delivering training and educational materials for volunteer programs, conducting needs analyses, and collaborating with leadership to streamline processes and develop new procedures.

ElderlyNon ProfitSocial Impact

Comp. & Benefits

No H1B

Responsibilities

Identifies learner information gaps based on feedback and modifies courses and/or implements new course requirements to address gaps and inconsistencies

Manages project plans and projects with key stakeholders, user groups, and vendor(s), where applicable for course updates and creation of learning content

Creates, tests, and communicates new site process and procedures for learners and site administrators

Conducts weekly meetings with platform organization on site functionality, reporting, and project status

Collaborates with technical teams on site integrations

Ensures course descriptions and site graphics are up-to-date to address and assess the educational needs and requirements of external and internal users

Qualification

Learning content managementInstructional designLMS administrationProject managementTraining facilitationNeeds analysisInterpersonal skillsCommunication skills

Required

High school diploma or equivalent

Minimum of 3 years' experience in learning content management, training coordination, instructional support, or a related field

Demonstrated expertise in conducting needs/gap analysis and incorporating learner feedback to recommend and implement improvements in learning content or processes

Hands-on experience administering LMS platforms, including course design, system updates, troubleshooting, and end‑user support

Proven experience designing and delivering both asynchronous and synchronous learning, with the ability to lead and facilitate training sessions

Demonstrated project management capability, including coordinating with stakeholders, user groups, and vendors to deliver new content and system enhancements

Experience developing, testing, and communicating new processes and procedures for learners, administrators, or technical teams

Demonstrated interpersonal and communication skills, with strong attention to detail and the ability to partner effectively with technical teams while maintaining accurate course content and site materials

Experience providing network program support

Regular and reliable job attendance

Effective verbal and written communication skills

Exhibit respect and understanding of others to maintain professional relationships

Independent judgement in evaluation options to make sound decisions

In office/open office environment with the ability to work effectively surrounded by moderate noise