State of Missouri · 1 day ago
Customer Service Manager - 5022047
Jefferson City, MO
Full-time
Onsite
Mid, Senior Level
5+ years expThe State of Missouri is seeking a Customer Service Manager for the Collections and Tax Assistance Bureau. This role involves supervising a team, ensuring departmental goals are met, and fostering relationships with both internal and external customers.
AgricultureGovernmentInformation Technology
Responsibilities
Produce and maintain production reports
Establish and maintain positive working relationship by communicating effectively with your staff and your internal and external customers
Assign work priorities for your team
Hold interviews and submit hiring recommendations
Supervise, educate, and address disciplinary concerns
Collaborate with your team and co-leaders to improve processes
Hold monthly ENGAGE meetings with your team members
Encourage your team to grow in their role and prepare them for future opportunities
Work with the Department’s Genesys phone system to ensure payment plan and tax clearance calls are assisted promptly
Ability to lead, guide and coach others to support the Department’s Vision, Mission and Values
Oversee the Tax Information Office
Qualification
Required
5-7 years of relevant experience
2-4 years of supervisory experience (substitutions may be allowed)
Intermediate Excel skills
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
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