Caesars Entertainment · 1 day ago
Front Desk Clerk-Part Time
Reno, NV
Part-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrCaesars Entertainment is committed to providing people with possibilities and places to have fun. The Front Desk Clerk is responsible for assisting guests with hotel billing, answering incoming calls, and ensuring excellent service while adhering to company standards.
Food and Beverage
Responsibilities
Runs referral/denial reports, leaves messages at appropriate rooms
Distributes a list of the rooms with outstanding balances, to the Manager on Duty (MOD)
Answers incoming calls within three rings and performs callbacks
Responsible for Non-Zero reports
Applies guest charges or comps to reservations and follows up with hosts to ensure guest services
Responsible for mail and fax distribution to the department
Responsible for the completion of all applicable credit card authorizations
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refunds
Works with sales and group sales to make sure all billing inquiries are handled
Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned
Qualification
Required
Excellent communication skills with the ability to read, write and communicate verbally in English
Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
Ability to understand and comply with all company and departmental rules, regulations, policies and procedures
Ability to establish and maintain effective working relationships with staff and Guests
High School diploma or equivalent
Work is performed in an office environment
Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated
Contact with staff and guests is necessary
Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
Ability to move freely and easily
Requires constant sitting and standing
Communication via use of telephone
Frequent use of office equipment, such as computer, fax, calculator, and multi-line phone system
Reaching up to 24 inches
Ability to distinguish letters, numbers and symbols
Hand/eye coordination and normal vision range with absence of color blindness
Must have the ability to provide internal/ external guests with service excellence
Have excellent communication skills and observation skills
Have an easygoing demeanor to ensure a fun and safe environment for our guests
Above average speech – both speaking and reading/writing English
Need excellent interpersonal skills
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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