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Novant Health · 1 day ago

Clerical Supervisor I

Wilmington, NC

Full-time

Onsite

Entry, Mid Level

1+ years exp

Novant Health is a healthcare organization seeking a Clerical Supervisor I to oversee the front end revenue cycle functions. The role involves managing daily operations, supervising non-clinical employees, and ensuring quality and efficiency in various administrative tasks.

FitnessHealth CareHospitalMedical

Responsibilities

Responsible for overall front end revenue cycle functions

Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers

Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing

Supervises up to 9 FTEs

Qualification

Office managementFiscal managementHuman resource managementData analysisCommunication skillsPrioritizationProblem-solvingDecision-making

Required

High School Diploma or GED

One year of clerical experience in a medical office setting

Knowledge of organization policies and procedures

Knowledge of fiscal management and human resource management techniques

Knowledge of office management techniques and practices

Knowledge of computer systems and applications

Skill in gathering, analyzing, and evaluating data

Skill in written and verbal communication

Ability to apply policies and principles to solve everyday problems and deal with a variety of situations

Ability to exercise initiative, problem-solving, decision-making

Ability to read, interprets, and applies clinic policies and procedures

Ability to identify problems and recommend solutions

Ability to establish priorities and coordinate work activities

Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch