CORD Financial Services, LLC · 22 hours ago
Technical Support Representative
Temple, TX
Full-time
Onsite
Mid Level
3+ years expCORD Financial Services, LLC is an award-winning ATM Independent Sales Organization recognized for its excellence in providing various ATM services. The Technical Support Representative will provide technical and network problem resolution to customers, guiding them through solutions in a professional manner within a 24/7 call center environment.
Financial Services
Responsibilities
Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gathers customer’s information and determines issues by evaluating and analyzing the symptoms
Diagnoses and resolves technical issues involving internet connectivity, software issues or hardware issues
Offers solutions where appropriate with the objective of retaining customers’ and clients
Identifies and escalates priority issues per client specifications
Processes and records call transactions
Performs research for technical troubleshooting
Performs customer follow-up as per department/company practice
Follows department policies & procedures
Project work, as assigned
Qualification
Required
3+ years of recent, over-the-phone technical support experience
must have experience interacting with non-technical customers
solid communication skills
able to work in a fast-paced, high-stress environment
possess intermediate skills in MS Office
strong time management and multi-tasking skills
be able to work on-call
Company
CORD Financial Services, LLC
CORD Financial Services is a nationwide leading provider of innovative ATM solutions such as ATM placements, cash management, transaction processing, merchant services, ATM sales and ATM parts.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase