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Sallie Mae · 17 hours ago

Sr. Director, Enterprise Strategic Program Lead

Texas Home Office

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Sallie Mae is dedicated to empowering students on their educational journeys. The Senior Director will lead and oversee process management across the company, collaborating with cross-functional teams to optimize processes and ensure alignment with business objectives.

Financial ServicesHigher Education

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Develop and implement a comprehensive process management framework to standardize and optimize business processes throughout the organization

Lead the identification, analysis, and documentation of current and future state processes, capturing key metrics and performance indicators

Collaborate with key stakeholders to define process improvement objectives and prioritize initiatives based on strategic goals and business impact

Drive process improvement initiatives by facilitating workshops, conducting root cause analysis, and employing lean and six sigma methodologies

Establish and maintain process governance mechanisms, ensuring compliance with industry standards and regulatory requirements

Develop and implement change management strategies to drive process adoption and overcome resistance to change

Monitor process performance through regular measurement and analysis, identifying areas for improvement and implementing corrective actions as needed

Collaborate with IT teams to leverage technology solutions and automation tools to streamline processes and enhance operational efficiency

Qualification

Process improvement methodologiesProcess transformation initiativesProject management skillsProcess mapping toolsBusiness process management softwareAnalytical skillsProblem-solving skillsCommunication skillsInterpersonal skillsTeam leadership

Required

Strong knowledge of process improvement methodologies, such as lean, six sigma, or BPM (Business Process Management)

Demonstrated experience in leading process transformation initiatives, driving change, and achieving measurable results

Excellent analytical and problem-solving skills, with the ability to identify process gaps and develop effective solutions

Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously

Exceptional communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization

Proficiency in process mapping and modeling tools, as well as business process management software

Proven ability to build and lead high-performing teams, providing mentorship and guidance

Preferred

Bachelor's degree in Business Administration, Engineering, or a related field. Advanced degree preferred

10+ years of experience in process management, process improvement, or business operations, with at least 3 years in a leadership role

Benefits

Competitive base salaries

Bonus incentives

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term/long-term disability and basic life insurance

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

Company

Sallie Mae

Glassdoor4.0

Sallie Mae is an American corporation that originates, services, and collects student loans.

Founded in 1972

Newark, Delaware, USA

1001-5000 employees

https://www.salliemae.com

H1B Sponsorship

Sallie Mae has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (4)

2023 (3)