Software Guidance & Assistance, Inc. (SGA, Inc.) ยท 1 day ago
Senior Lead Business Analyst - Salesforce
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expSoftware Guidance & Assistance, Inc. (SGA) is seeking a Senior Salesforce Business Analyst for a contract assignment with a premier Sports Entertainment client. In this role, you will act as a strategic architect, bridging business challenges with innovative technical solutions, while leading high-impact initiatives and ensuring that every solution delivers measurable business value.
Information TechnologyStaffing Agency
Responsibilities
Architect the Future: Move beyond simple documentation. Facilitate dynamic workshops to map 'As-Is' processes and aggressively design optimized 'To-Be' workflows that reduce friction and increase speed-to-market
Gap & Opportunity Analysis: Proactively identify the 'white space' between current capabilities and strategic goals. deliver actionable Gap Analyses that serve as the roadmap for our digital transformation
Root Cause Detective: Do not just fix symptoms. Use rigorous analytical techniques to drill down to the root cause of business problems, ensuring we solve the right puzzle
Translate Vision to Detail: Synthesize high-level business goals into crystal-clear Business Requirement Documents (BRDs), functional flows, and data models. Note: Focus is on business logic and process, not just product features
Consensus Builder: Navigate complex stakeholder environments. Negotiate with senior leadership to harmonize conflicting needs and lock down a scope that is both ambitious and achievable
Traceability Guardian: Ensure that every line of code written can be traced back to a tangible business objective or user need
CRM & Salesforce Optimization: Serve as our CRM and Salesforce SME. You will focus on leveraging the platform for marketing communications and building a holistic viewpoint of the customer. Perform 'Fit-Gap' analysis to maximize out-of-the-box CRM capabilities before recommending custom builds, ensuring our architecture remains scalable and clean
Quality Assurance Partner: Champion the user experience during User Acceptance Testing (UAT). You will not just 'support' UAT; you will ensure the solution actually solves the business problem before it goes live
Agile & Waterfall Fluency: Seamlessly toggle between 'Agile' speed (Stand-ups, Sprint Planning) and 'Waterfall' structure (Phase Gates, Project Planning) depending on the project's needs
Qualification
Required
Bachelor's degree in business, IT, or related field
8+ years of high-impact Business Analysis experience, preferably in a consultative or client-facing role
Deep experience with Customer Relationship Management (CRM) platforms is mandatory. You do not just know Salesforce exists; you understand its object model, its limitations, and how to leverage it to solve real-world problems
Expert-level proficiency in Google Workspace (Docs, Sheets, Slides, Drive)
Mastery of Jira (for agile management) and Confluence (for knowledge base)
Preferred
IIBA Certified Business Analysis Professional (CBAP)
Salesforce Administrator/Consultant certifications
Proficiency with Miro, Monday.com, Lucid chart, or Visio for visual storytelling
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
SGA is the technology and resource solutions provider driven to stand out. We are a certified women-owned business.
201-500 employees
H1B Sponsorship
Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
Company data provided by crunchbase