Genesys Developer jobs in United States
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Alpha Consulting Corp. ยท 18 hours ago

Genesys Developer

positionNewark, NJ
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

Alpha Consulting Corp. is seeking a Genesys Developer who specializes in designing, building, and maintaining customer engagement and contact-center solutions using the Genesys platform. The role involves working closely with cross-functional teams to deliver scalable and secure omni-channel experiences.

ConsultingPharmaceuticalStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Design, configure, and develop IVR, voice, and chatbot conversational flows using Genesys Cloud Architect, Composer, or Architect flows
Integrate Genesys with backend systems, using RESTful APIs, web services, and databases (e.g., SQL, JSON/XML)
Implement inbound and outbound contact-center solutions, including call routing, workforce management, speech analytics, quality monitoring, and customer journeys
Develop and deploy voice bots or chatbots using AWS Lex, Lambda, or conversational AI tools integrated with Genesys
Troubleshoot and resolve platform issues, including IVR, SIP/WebRTC trunks, telephony, and application performance
Contribute to migrations from on-premises to cloud-based CCaaS platforms, enabling seamless transition

Qualification

Genesys platformsREST APIsVoiceChatbot solutionsProgramming languagesCloud technologiesCI/CD toolsVersion controlProblem-solvingCommunicationCollaboration

Required

7+ years of experience implementing contact-center solutions on Genesys platforms (Cloud, PureEngage, PureConnect)
Proficiency in Genesys Architect/Composer, IVR design, call flow scripting, and routing strategies
Hands-on development with REST APIs, SDKs, OAuth, JSON/XML, and telephony integrations
Experience building voice and chatbot solutions using AWS Lex & Lambda
Competency with programming languages like Java, Node.js, Python, or .NET, and SDKs/frameworks relevant to Genesys
Familiarity with CI/CD tools (e.g., Jenkins, Bitbucket, AWS CodePipeline) and version control workflows
Solid understanding of cloud technologies (AWS, Azure), telephony protocols (SIP, WebRTC), and contact-center infrastructure
Excellent problem-solving, communication, and collaboration skills across stakeholders and agile teams

Preferred

IVR development experience with advanced speech recognition (ASRs)
Integration with CRM systems like Salesforce or ServiceNow
Exposure to conversation analytics, workforce management (WFM), and omnichannel reporting

Company

Alpha Consulting Corp.

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Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
dateFounded in 1994
location
East Brunswick, New Jersey, USA
people-size201-500 employees
web-link
http://alphaconsulting.com

H1B Sponsorship

Alpha Consulting Corp. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (3)
2021 (4)
2020 (6)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase