Granicus India · 22 hours ago
Manager, Implementation
United States
Full-time
Remote
Mid, Senior LevelGranicus is a company focused on transforming the Govtech industry through innovative technology solutions. The Manager, Implementation Services role is crucial in overseeing Implementation Teams and Projects, ensuring successful project delivery and customer satisfaction.
Computer Software
Responsibilities
Oversee a team of Implementation and Technical Consultants who are responsible for government and municipal agency projects
Monitor team utilization within Project Management Software to ensure team is meeting 75% utilization
Set annual performance targets for individuals and the team and conduct performance reviews
Oversee the assignment of projects to Implementation Consultants
Provide executive leaders with the information needed to assess which proposals have the highest potential value, impact and strategic alignment
Provides transparency into the organizations backlog, providing visibility to work in flight, aligned to progress against defined scope
Monitors, maintains and reports program health (i.e., progress of feature completion, program predictability) with the purpose to provide transparency on program delivery of value
Proactively manages project risk and escalations through data-driven analytics and ongoing risk remediation efforts
Create a formalized & repeatable process to capture lessons learned and incorporate the learnings into future projects
Establish the client-facing structure, hiring, capacity planning and managing staffing requirements in line with pipeline development
Oversee training development and delivery within the implementation of projects
Contribute to the 30-60-90 Day Onboarding Delivery for new hires
Establish close working relationships with cross-functional teams (e.g., Product Management, Engineering & Sales) to continually drive improvement in the OneView platform and products
Coordinate with the leaders across Granicus to develop and maintain implementation (client-facing) migration and implementation projects
Ability to mentor, coach and effectively transfer expertise to others
Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups
Communication: Strong communication, team dynamics, conflict resolution, and servant leadership skills
Highly consultative, driving toward client-
Experience in a business analysis, change management or project management role
Experience developing, managing, and preferably facilitating Train-the-Trainer program(s)
Experience with large scale tech
Possess high level of intellectual curiosity that drives you to ask great questions and seek supporting data to make decisions
Possess superior communication skills - oral, written, and visual (ex: process mapping/workflow)
Ability to develop a long-term vision and break it down into specific, manageable deliverables that incrementally move a diverse team toward a common goal
Strong attention to detail and organizational
Ability to analyze business process/operations and create understandable KPIs that effectively measure key outcomes
Ability to travel, as needed (up to 30%)
Qualification
Required
Demonstrated experience managing teams and working cross-functionally with a diverse group of stakeholders
Ability to aggressively prioritize competing requirements and establish a path forward that is fit-for-purpose for the program's current and future needs
Oversee a team of Implementation and Technical Consultants who are responsible for government and municipal agency projects
Monitor team utilization within Project Management Software to ensure team is meeting 75% utilization
Set annual performance targets for individuals and the team and conduct performance reviews
Oversee the assignment of projects to Implementation Consultants
Provide executive leaders with the information needed to assess which proposals have the highest potential value, impact and strategic alignment
Provides transparency into the organizations backlog, providing visibility to work in flight, aligned to progress against defined scope
Monitors, maintains and reports program health (i.e., progress of feature completion, program predictability) with the purpose to provide transparency on program delivery of value
Proactively manages project risk and escalations through data-driven analytics and ongoing risk remediation efforts
Create a formalized & repeatable process to capture lessons learned and incorporate the learnings into future projects
Establish the client-facing structure, hiring, capacity planning and managing staffing requirements in line with pipeline development
Oversee training development and delivery within the implementation of projects
Contribute to the 30-60-90 Day Onboarding Delivery for new hires
Establish close working relationships with cross-functional teams (e.g., Product Management, Engineering & Sales) to continually drive improvement in the OneView platform and products
Coordinate with the leaders across Granicus to develop and maintain implementation (client-facing) migration and implementation projects
Ability to mentor, coach and effectively transfer expertise to others
Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups
Strong communication, team dynamics, conflict resolution, and servant leadership skills
Highly consultative, driving toward client
Experience in a business analysis, change management or project management role
Experience developing, managing, and preferably facilitating Train-the-Trainer program(s)
Experience with large scale tech
Possess high level of intellectual curiosity that drives you to ask great questions and seek supporting data to make decisions
Possess superior communication skills - oral, written, and visual (ex: process mapping/workflow)
Ability to develop a long-term vision and break it down into specific, manageable deliverables that incrementally move a diverse team toward a common goal
Strong attention to detail and organizational
Ability to analyze business process/operations and create understandable KPIs that effectively measure key outcomes
Ability to travel, as needed (up to 30%)
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies
Benefits
Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
Company
Granicus India
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase