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New Horizon Bank · 22 hours ago

Director of Deposit Services - Richmond, Virginia

Richmond,VA,US

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

New Horizon Bank is focused on building a dynamic banking experience driven by grit and speed. They are seeking a Director of Deposit Services to lead the deposit strategy, enhance customer experience, and ensure high-performance execution across the branch network.

BankingCustomer ServiceFinancial Services

Responsibilities

Partner with the Chief Banking Officer to develop and execute deposit growth strategies aligned with the Bank’s balance sheet and profitability goals

Lead the rollout and execution of deposit campaigns, pricing initiatives, and growth programs across the branch network

Monitor deposit trends, competitive dynamics, and customer behaviors to inform strategy and tactical adjustments

Track and report deposit growth, campaign performance, and pipeline activity

Attend joint sales calls with branch manager and/or banking center staff

Attend networking events to represent NHB

Partner with branch team to actively host community events to drive-in additional opportunities to NHB

Provide leadership and oversight to the Bank’s branch network to ensure consistent execution of sales, service, and operational standards

Hold branch leaders accountable for deposit growth, customer experience, and performance metrics

Partner with branch leadership on staffing, training, and performance improvement initiatives

Serve as a cultural leader, reinforcing New Horizon Bank’s values and expectations

Champion a customer-first, relationship-driven approach to deposit growth

Work collaboratively with Treasury, Banking, Operations, and Marketing teams to deliver seamless customer experience across channels

Support branch execution of relationship expansion and referral initiatives

Oversee and reinforce deposit exception and profitability discipline

Deliver regular reporting to senior leadership on deposit growth, branch performance, and campaign outcomes

Utilize data and analytics to identify opportunities, gaps, and best practices across the organization

Support development and distribution of sales and performance reporting for branch and banking teams

Ensure all deposit products, services, and branch activities comply with regulatory requirements and internal policies

Partner with Operations and Compliance teams to identify and mitigate operational or compliance risks

Reinforce strong controls while maintaining a high-quality customer experience

Coach and develop branch leaders and deposit teams to improve performance and execution discipline

Support training initiatives related to deposit products, customer engagement, and sales effectiveness

Foster a culture of accountability, ownership, and continuous improvement

Qualification

Deposit growth strategyBranch leadershipRegulatory complianceAnalytical skillsCustomer experienceSales effectivenessCommunication skillsTeam management