Tactical Rehabilitation Inc. · 1 day ago
Patient Care Specialist
Box Elder,SD,US
Full-time
Onsite
New Grad, Entry Level
0+ years expTactical Rehabilitation Inc. is seeking a Patient Care Specialist 1 (PCS1) to assist patients with medical equipment and provide exceptional patient care. The role involves interacting with patients, processing equipment orders, and maintaining accurate records while ensuring compliance with safety regulations.
Health CareManufacturingMedicalMedical Device
Responsibilities
Assist patients with fitting and usage instructions for medical equipment
Process patient equipment orders and verify documentation
Maintain accurate patient records and documentation
Ensure proper sanitation and maintenance of medical equipment
Provide basic troubleshooting support for equipment issues
Adhere to all safety regulations compliance regulations
Adhere to all company procedures and policies
Interact with patients for appointment scheduling
Complete Orientation & Annual Competencies Checklist
Assist with inventory management as needed
Familiarity with products in catalogue
Assist in answering patient questions and complaints
Clean office daily and keep an organized workspace/environment
Be familiar with OHI (other health insurance)
Perform other duties as assigned by management
Qualification
Required
Assist patients with fitting and usage instructions for medical equipment
Process patient equipment orders and verify documentation
Maintain accurate patient records and documentation
Ensure proper sanitation and maintenance of medical equipment
Provide basic troubleshooting support for equipment issues
Adhere to all safety regulations compliance regulations
Adhere to all company procedures and policies
Interact with patients for appointment scheduling
Complete Orientation & Annual Competencies Checklist
COF certification
Ensure 95% accuracy in patient documentation
Consistent compliance with key performance indicators (KPI)
Complete equipment orders within 24 hours
Maintain cleanliness and sanitation standards for office and all equipment
Respond to patient inquiries within 24 hours
CoF certification obtained within 12 months of hire date
Product knowledge of DME in catalogue within 12 months of hire date
Excellent communication skills including active listening
Service oriented and able to report patient grievances
Competent in Office Suite and other analogous office programs
Always display integrity, remaining honest, transparent, and respectful
Never do anything to cause harm to a patient
Be comfortable interacting with patients' feet, and willing to be in a patient's personal space for required measurements
Possess working knowledge of office equipment such as fax machine, copier, printer, and PC, as well as the ability to perform basic preventive maintenance duties
Attention to detail to ensure accuracy of electronic and print data entry in updating EMR
Keep patient first
Teamwork
High school diploma or equivalent
Preferred
Associate degree
6 months of experience in providing patient services in a health care setting, medical office, sports rehab, fitness, or retail environment
Basic knowledge of US Military, prior service or family / spouse of active duty or veteran
Company
Tactical Rehabilitation Inc.
Tactical Rehabilitation is a full service DME company who’s mission is to serve those who serve our country.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kevin MacRitchie
Chief Executive Officer
Recent News
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