Apply on Employer Site

Elevate Flexible Legal Resourcing · 1 day ago

Senior Manager, Business Process Owner

New Brunswick, NJ

Contract

Hybrid

Senior Level, Lead/Staff

8+ years exp

Elevate Flexible Legal Resourcing is a global healthcare leader committed to advancing innovation across pharmaceuticals and medical technology. The Senior Manager, Business Process Owner will lead the design and implementation of a legal matter management system, focusing on process ownership, project management, and technology implementation to enhance legal service delivery globally.

Law Practice

Hiring Manager

Anant Raj

Responsibilities

Work Management BPO: Act as global process owner for the legal Work Management system, including implementation, change management, analytics, and continuous optimization

Program & Project Leadership: Lead large-scale, global technology implementations (e.g., ServiceNow), ensuring alignment across scope, timeline, cost, and quality

Stakeholder Engagement: Partner with senior leadership and cross-functional teams (Legal, Technology, Finance, Procurement, Global Services) to align solutions with business needs

Process Optimization: Apply Lean / Six Sigma and other improvement frameworks to drive operational efficiency; develop playbooks and standard operating guidelines

Governance & Reporting: Establish metrics, KPIs, and reporting processes to measure outcomes, track performance, and ensure compliance with policies and regulations

Team & Change Leadership: Coordinate work in a matrixed environment, remove execution barriers, and support adoption through effective communication and training