Customer Care Specialist jobs in United States
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Crowe · 1 day ago

Customer Care Specialist

positionGrand Rapids MI USA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$57K/yr - $121K/yr
date2+ years exp

Crowe LLP is a leading public accounting, consulting, and technology firm in the United States. The Customer Care Specialist role focuses on providing exceptional client support throughout the customer lifecycle, ensuring client satisfaction and retention while managing technical and account-related inquiries.

AccountingAdviceConsultingFinanceFinancial ServicesInformation TechnologyProfessional ServicesTax Consulting
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Responsibilities

Assist prospective clients throughout their purchasing journey by answering questions, clarifying offerings, and connecting them with appropriate solutions
Support external clients and internal employees across all departments by providing timely, accurate information and coordination
Conduct discovery calls with prospective clients originating from the website, email inquiries, and social media channels to understand needs and determine next steps
Proactively contact clients who are not renewing to understand challenges, gather feedback, and explore potential solutions or alternatives
Act as a trusted point of contact, ensuring client concerns are heard and appropriately addressed
Escalate trends, feedback, and recurring challenges to leadership and relevant departments to improve client experience and retention
Provide technical and account-related support to clients via the ITR Economics chat system, email, and incoming phone calls
Assist with subscription questions, account access issues, service inquiries, and general product support
Guide clients in navigating ITR Economics’ platforms and services to ensure effective usage and satisfaction
Maintain accurate, up-to-date account and contact records within ITR Economics’ CRM system and OnDemand platform
Ensure data integrity by documenting client interactions, updates, and service-related notes
Support internal reporting and visibility by keeping client records current and complete

Qualification

Customer support experienceCRM experienceMicrosoft SuiteCommunication skillsProblem-solvingAttention to detailRelationship buildingAdaptability

Required

Bachelor's degree
2-4 years of relevant experience in customer support
1-2 years of experience with Microsoft Suite (Outlook, Word, Excel)
Experience with HubSpot (preferred) or similar CRM

Preferred

Experience with HubSpot (preferred) or similar CRM

Benefits

Comprehensive total rewards package

Company

Crowe

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Crowe LLP is a public accounting, consulting, and technology firm.
dateFounded in 1942
location
Chicago, Illinois, USA
people-size5001-10000 employees
web-link
https://www.crowe.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-08-29Acquired

Leadership Team

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James L. Powers
CEO
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Joy Mikolajczak Duce
Managing Principal/Partner - Human Capital Consulting
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Recent News

Canada NewsWire
Welcoming New Voices to Crowe Soberman's Partnership
2026-01-02
City A.M.
Legal sector defies economic headwinds with rising headcount and profits
2025-11-11
City A.M.
Treasury’s LLP tax proposal could add £46,000 burden per partner
2025-10-24
Company data provided by crunchbase