Summit Staffing Partners ยท 19 hours ago
Information Technology Support Engineer
NYC Metro Area
Contract
Onsite
Entry, Mid LevelSummit Staffing Partners is a well-established financial services organization operating in a fast-paced, high-expectation environment. They are seeking an IT Support Engineer to join their New York-based IT team, focusing on delivering high-touch, responsive technology support to both general users and senior leadership.
Professional ServicesRecruitingStaffing Agency
Responsibilities
Provide high-quality deskside and remote IT support to onsite and remote users via in-person support, phone, chat, and email
Deliver responsive, white-glove support to VIPs and senior executives, including time-sensitive troubleshooting and issue resolution
Diagnose, troubleshoot, and resolve a broad range of IT issues across laptops, peripherals, printers, mobile devices, and connectivity
Support conference rooms, AV systems, and collaboration tools, including troubleshooting audio, video, display, and meeting-room technology
Install, configure, maintain, and upgrade end-user hardware and software to ensure optimal performance and reliability
Independently resolve complex technical issues while partnering with other IT teams to identify root causes and long-term fixes
Accurately document incidents, service requests, and resolutions within the ITSM / ticketing platform
Escalate critical or recurring issues appropriately, ensuring clear communication and follow-through
Manage day-to-day operational tasks including IT inventory, asset tracking, hardware deployments, shipping, and receiving
Follow established IT processes, documentation standards, and security best practices
Provide after-hours or weekend support as needed to support business operations
Qualification
Required
Hands on experience in an end-user support roles
Proven experience supporting VIPs, executives, or business-critical users with strong troubleshooting, analytical, and problem-solving skills
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
Professional, service-oriented approach with strong attention to detail and follow-through
Hands-on experience supporting laptops, printers, mobile devices, and conferencing technology
Proficiency with Windows 11
Working knowledge of Microsoft Office and collaboration tools including Outlook, Teams, OneDrive, SharePoint, Excel, Word, and PowerPoint
Experience using ticketing and incident management systems
Solid understanding of networking fundamentals and remote support tools
Company
Summit Staffing Partners
Summit Staffing Partners provides executive, temporary, and permanent recruitment services.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bradley Sona
President / Partner at Summit Staffing Partners
Robert Brown
Partner
Company data provided by crunchbase