Pax8 · 20 hours ago
Manager of Technology Services Delivery
Denver, CO
Full-time
Onsite
Mid, Senior Level
$114K/yr - $163K/yr
3+ years expPax8 is a company focused on delivering exceptional technology services, and they are seeking a Manager of Technology Services Delivery to lead a tactical team of engineers. This role involves overseeing the functionality and reliability of technical systems while promoting a high-performing team culture and driving AI-driven transformation.
Cloud ManagementEnterprise SoftwareInfrastructureMarketplace
Responsibilities
Perform full managerial responsibilities including hiring, compensation planning, performance reviews, and regular 1:1s
Foster a collaborative, high‑performing culture through coaching, mentorship, conflict resolution, and targeted training opportunities
Support the professional growth, well‑being, and engagement of team members to maintain morale and productivity
Promote AI literacy and upskill the team around Pax8 AI capabilities, ensuring engineers understand when and how to use AI tools responsibly and effectively
Use KPIs, customer feedback, and operational metrics to evaluate and improve team performance
Ensure high‑quality deliverables and alignment with service level objectives (SLO)
Identify risks or resource constraints and collaborate with Product and Services leadership to resolve them
Maintain reporting mechanisms and dashboards for IT performance, ticketing, asset management, and customer satisfaction
Leverage Pax8 AI insights to improve data-driven decision-making, identify performance trends, detect anomalies, and strengthen SLO adherence
Oversee incident and request management processes to ensure reliable, secure, and continuous operations
Partner with Services Operations and IT Service Delivery leadership to maintain operational excellence across systems supporting the business
Participate in planned events, provide in-office support, and fulfill on-call rotation requirements for after-hours/weekends/holiday support as necessary
Collaborate with internal AI teams and adopt AI‑powered diagnostics, monitoring, and triage tools to reduce mean time to resolution (MTTR) and enhance system resiliency
Lead ceremonies to surface opportunities for improvement and drive reduction of toil and technical debt
Coordinate and support audit‑related improvements and adapt priorities as needed
Seek and implement automation, efficiency gains, and best practices to enhance team and service performance
Champion Pax8 AI initiatives by identifying high-value workflows suitable for AI automation, piloting new AI capabilities, and partnering with stakeholders to embed AI into operational processes
Collaborate with Product Managers to align roadmaps, technical requirements, and delivery timelines
Work closely with the Technology Services Director and cross‑functional stakeholders to align resources and priorities with organizational goals
Partner with Product and AI platform stakeholders to share field insights, contribute to AI feature validation, and ensure customer’s operational needs are represented in Pax8’s evolving AI strategy
Drive continuous personal growth by engaging in Pax8 L&D programs, peer or manager coaching, and stretch opportunities
Stay informed on AI advancements, participate in Pax8 AI enablement programs, and build foundational knowledge in AI/ML concepts, responsible AI use, and AI‑augmented service delivery
Qualification
Required
3+ years' experience in technology or related field
2+ years leadership/management experience
Proven experience managing technical teams, including hiring, performance management, compensation planning, and career development
Skilled in coaching, mentoring, and enabling engineers to grow in both technical and soft‑skill competencies
Strong ability to foster psychological safety, collaboration, and a high‑performing team culture
Experience resolving conflict, navigating interpersonal dynamics, and maintaining team morale during high‑pressure periods
Deep understanding of IT service delivery, systems administration, infrastructure operations, or cloud/SaaS environments
Hands-on experience leading incident, problem, and request management processes within ITIL or similar frameworks
Familiarity with security and compliance requirements, system availability, monitoring tools, and operational resiliency practices
Ability to assess technical risks, dependencies, and resource constraints to ensure predictable, high‑quality delivery
Experience leveraging AI‑powered tools, automation platforms, or intelligent monitoring systems to improve operational efficiency
Ability to identify high‑value workflows suitable for automation or AI augmentation, including triage, diagnostics, or reporting
Comfortable analyzing operational data, KPIs, and telemetry to drive insights, identify trends, and improve SLO outcomes
Strong foundational understanding of responsible AI use, data quality, and ethical considerations in AI‑augmented operations (or willingness to rapidly build this skill)
Demonstrated experience leading retrospectives, process reviews, or improvement ceremonies to reduce toil and technical debt
Practical knowledge of Lean, Agile, or DevOps principles as applied to service delivery environments
Experience building or refining workflows, documentation, standard operating procedures, and knowledge repositories
Ability to guide a team through change with minimal disruption to service quality
Effective cross‑functional communicator able to partner with Product Managers, Architects, Security, and Engineering teams
Experience aligning team capacity and priorities with business needs, roadmap commitments, and operational constraints
Ability to represent the voice of the customer operationally, ensuring system needs and pain points inform product and platform roadmaps
Skilled at delivering clear, data-backed updates to leadership and stakeholders
Strong customer‑centric mindset with experience supporting internal or external users in fast‑paced environments
Ability to translate technical complexities into clear, actionable information for non‑technical stakeholders
Commitment to delivering high‑quality services that enhance user satisfaction, system reliability, and operational excellence
Proactive, self‑driven learner committed to continuous improvement and staying current with emerging technologies
Strong organizational and prioritization skills in environments with shifting demands
Growth mindset with enthusiasm for adopting new tools, including Pax8 AI capabilities and automation technologies
Demonstrated resilience, accountability, and adaptability when managing fast‑evolving operational landscapes
Compassionate Candor—We aim to assist others with candid, actionable feedback
Seek to Understand—Be open, curious and committed to learning
We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8
Do What You Say—Take ownership and honor your commitments; prioritize and deliver
Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes
Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission
B.A./B.S. in a related field or equivalent work experience
Preferred
ITIL 4 Foundation (nice to have)
Benefits
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Company
Pax8
Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.
1001-5000 employees
H1B Sponsorship
Pax8 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$395.47MKey Investors
HSBCSoftBank Vision FundFirstMile Ventures
2023-09-05Debt Financing· $50M
2022-04-11Series Unknown· $185M
2021-01-06Series Unknown· $96M
Leadership Team
Scott Chasin
Chief Executive Officer
Avery Moon
Chief Technology Officer
Recent News
2026-01-09
GlobeNewswire
2026-01-07
2026-01-07
Company data provided by crunchbase