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Two Chairs · 4 days ago

Director of Partner Success

United States

Full-time

Remote

Director/Executive

$158K/yr - $214K/yr

Two Chairs is building a new kind of mental health system focused on innovative care and better client outcomes. The Director of Partner Success will lead the strategy for building and scaling critical payer partnerships, focusing on account management, strategic planning, and relationship building to enhance collaboration and drive growth.

Health CareMental HealthTherapeuticsWellness

No H1B

Responsibilities

Develop and implement strategies to embed Two Chairs deeply into partner organizations, driving results through creative and proactive initiatives

Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations

Communicate regularly and proactively with our partners to identify mutual growth opportunities and deepen collaboration

Define, own, and drive the company’s partner success objectives across all partners

Balance the execution of day-to-day partner management with progress on long-term growth initiatives

Expand on key partner success learnings and incorporate them into our playbook for future partner needs

Ensure consistent and high-quality partner service by proactively addressing immediate issues and collaborating on long-term strategic solutions

Identify opportunities to expand Two Chairs’ presence within our partners' membership and collaborate cross-functionally to evaluate their feasibility

Lead the development of strategic roadmaps for each partner, incorporating market insights, partner priorities, and emerging opportunities that align with Two Chairs’ offerings

Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process

Monitor industry trends to identify areas for partnership innovation and alignment proactively

Build a deep understanding of Two Chairs’ approach, services, and value proposition

Develop strong relationships with key stakeholders at Two Chairs and within our partners’ organizations

Execute existing partner strategic plans and adapt them based on new needs and insights

Lead account expansion to new service lines launched in 2026

Implement strategic partner roadmaps, driving measurable growth and impact

Strengthen our relationships with each partner and build durable foundations for long-term success

Evolve our Partner Success playbook to allow us to scale our operations to many more partners efficiently

Expanded partner coverage and set us up for growth in our new service lines

Qualification

Health plan account managementStrategic partnership managementRelationship-building skillsAnalytical skillsOperational excellenceCommunication skillsLeadership experienceService orientationAdaptabilityCollaboration

Required

Experience as the direct owner of health plan accounts and relationships

Proven expertise in client Services and strategic partnership management: A track record of achieving high client satisfaction, partner growth, and successful payer renewals

Exceptional relationship-building skills: Ability to foster productive relationships with partners, including executives, to drive long-term business impact and organizational goals while managing multiple partners simultaneously and balancing strategic priorities with service excellence

Strong communication and analytical skills: Outstanding written and oral communication skills, including superior presentation abilities and the ability to create and present data analyses that drive strategic decision-making and effectively inform partners

Operational and strategic excellence: A proven ability to prioritize and manage multiple projects while holding yourself and others accountable for deadlines and deliverables, seamlessly transitioning between day-to-day execution and managing long-term initiatives, and successfully navigating internal and external needs with creative solutions

Adaptability and resilience in high-growth environments: A capacity to thrive in fast-paced, dynamic settings by adapting quickly to evolving priorities, maintaining a positive and proactive mindset, and bringing enthusiasm, initiative, and creativity to maximize partner success and organizational growth

Commitment to collaboration and service orientation: A collaborative spirit and strong service mindset, focused on creating value for partners and driving shared goals and outcomes across multiple functions

Leadership and influence: Demonstrable experience serving as the voice of our partners internally with a track record advocating for investment in the growth and satisfaction of partners and driving a sense of shared ownership of partner success across the organization