Freestar · 1 day ago
Publisher Support Manager
United States
Full-time
Remote
Mid Level
3+ years expFreestar engineers cutting-edge monetization solutions for websites, and they are seeking a Publisher Support Manager to enhance their support team. This role involves troubleshooting ad tag implementations, managing requests, and ensuring strong communication with publishers and internal teams.
AdvertisingInformation TechnologyInternetSoftware
No H1B
Responsibilities
Address cases in the support ticketing system and escalate any complex issues to the Support Engineering team
Demonstrate strong written communication by providing clear, constructive feedback/instructions in tickets, and resolve issues promptly with a positive, solutions-focused attitude
Maintain the sterling reputation of the support team through thoughtful, positive communication with all other internal teams at Freestar
Work directly with the onboarding team to set up and QA new publishers as needed
Qualification
Required
3-5 years (minimum) Advertising Operations/Publisher Support experience
Available to work in EST or PST time zone
Comfortable troubleshooting HTML, CSS, and basic JavaScript
Experience with direct sold campaigns, programmatic, PMPs, and header bidding
Expert knowledge of Google Ad Manager (GAM); strong understanding of Excel, and Google Products
Experience in finding the source of bad programmatic ads
An advanced understanding of the programmatic advertising world
Excellent written and verbal communication
Preferred
A passion for writing and maintaining technical documentation
Internal motivation with a strong sense of urgency to drive projects to completion
Strong organizational skills with the ability to navigate multiple competing priorities
Professional maturity, aptitude, and confidence
Teamwork, interpersonal and relationship-building skills, with the ability to lead by influence and example
Benefits
Fully remote company, with collaborative asynchronous teamwork.
The opportunity to be part of something BIG
Company
Freestar
Freestar helps publishers, e-commerce sites, and app developers maximize ad revenue.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ABRY Partners
2021-01-06Private Equity
Leadership Team
Tim Glenn
Vice President, Business Development
Recent News
2025-04-08
Company data provided by crunchbase