TK Elevator · 2 days ago
Manager- MAX Business Integration
Atlanta, GA
Full-time
Onsite
Mid LevelTK Elevator is currently seeking an experienced Manager- MAX Business Integration. This role is responsible for managing Level 1 support services for the MAX IoT Platform and leading a team of support specialists to ensure high levels of performance and customer satisfaction.
B2BCommercialIndustrialIndustrial EngineeringIndustrial ManufacturingMachinery ManufacturingMechanical Engineering
Responsibilities
Develop and implement support processes for level 1 and level 2 support needs, ensuring efficient and effective documentation, case management and resolution of technician and customer issues
Lead and manage a team of support specialists, providing guidance, coaching, and mentoring to ensure high levels of performance and customer satisfaction
Identify trends with MAX Help Desk call volume, wait times and trouble type and implement changes to correct and maintain acceptable call metrics
When warranted, determine the root cause of any unresolved issues, log support tickets in the appropriate tracking system and when required notify MAX Platform Director and/ or MAX Digital Integration Manager of priority 1 conditions, track and manage all issues until completed
Manage and coordinate work schedules of MAX Help Desk employees to ensure call metrics targets are met at all times
Work closely with product management and engineering teams to identify and address product issues, enhancements, and new feature requests
Define and track key performance indicators (KPIs) to measure the effectiveness of the support team and drive continuous improvement
Develop and maintain strong relationships with key customers, understanding their needs and ensuring they are met through our support services
Manage knowledge base and documentation for MAXWell AI model training and support and service support transformation
Manage MAX Device forecast, inventory and purchased and shipped volumes to ensure adequate inventory is on hand to meet business demands
Manage account payables for all MAX related services to ensure on-time payment
Manage and support field installations of new MAX devices and ensure live tracking dashboards are accurate and visible to all branches
Develop and monitor plan of switching out old equipment to new equipment currently in field
Receive Business Unit and Subject Matter Expert input on the creation of Field Bulletins. Then correspond with Technical Writers and other team members to create, revise, receive approval, and distribute Field Bulletins through the use of a shared resource mailbox in Microsoft Outlook
Create, manage, and distribute project reports and collaborate with SME on business strategies and financial planning
Any additional program tasks that are needed and follow up from inception to completion
Document as well of follow any Standard Operating Procedures relevant to the sharing of information between team members
Perform other duties as assigned
Qualification
Required
Four years of secondary education or Project Management/Coordination experience
Strong understanding of IoT technologies and platforms
Proven record of supervising and managing people
Ability to define problems, collect data, establish facts and draw valid conclusions
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Advanced usage of Microsoft Excel; such as advanced formals, conditional formatting, and Pivot Tables/Charts
Microsoft's other Office products such as Outlooks and Word
MS Teams teleconferencing services
Ability to travel as needed to support customer engagements and team meetings
Requires a valid driver's license and a satisfactory Motor Vehicles Report
Maintain a valid passport
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Company
TK Elevator
TK Elevator manufactures technology-driven escalators, elevators, passenger boarding bridges, platform lifts, and automatic doors.
Founded in 1970Düsseldorf, Nordrhein-Westfalen, DEU
10001+ employees
H1B Sponsorship
TK Elevator has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (6)
2022 (8)
2021 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Alat
2025-02-24Secondary Market
2020-02-28Acquired
Leadership Team
Kevin Lavallee
President and CEO, North America and Australia
Jason Harrington
Director Advanced Manufacturing
Recent News
2025-12-11
Company data provided by crunchbase