Service Desk Specialist III - ST jobs in United States
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Desert Financial Credit Union ยท 18 hours ago

Service Desk Specialist III - ST

positionPhoenix, Arizona, United States
timeFull-time
remoteOnsite
senioritySenior Level
date6+ years exp

Desert Financial Credit Union is a financial services organization, and they are seeking a Service Desk Specialist III to provide Tier 3 support for hardware, software, and enterprise systems. This role involves managing the end-user compute lifecycle and administering SCCM for software deployment and compliance.

BankingFinance

Responsibilities

Provide Tier 3 support for hardware, software, and enterprise systems
Manage end-user compute lifecycle (imaging, deployment, refresh)
Administer SCCM for software deployment, patching, and compliance
Perform vulnerability management and remediation for endpoints
Provide application lifecycle support (deployment, updates, retirement)
Maintain and update knowledge base and documentation
Perform other related duties as assigned

Qualification

SCCM administrationEndpoint managementVulnerability managementApplication lifecycle supportPowerShell scriptingCustomer serviceTechnical reasoningPrioritizationWritten communicationVerbal communicationTime management

Required

Vocational School or some college courses; Information Technology or Information Systems preferred
6+ years of progressive IT support experience, including at least 3 years in endpoint management and SCCM administration
Advanced troubleshooting and problem-solving across hardware, OS, and enterprise applications
Expertise in end-user compute lifecycle management (imaging, deployment, refresh)
SCCM administration for software deployment, patching, and compliance
Endpoint vulnerability management and remediation
Application lifecycle support (deployment, updates, retirement)
Familiarity with PowerShell scripting for automation
Strong customer service, technical reasoning, and excellent written and verbal communication skills
Effective time management and prioritization skills

Preferred

Bachelor's degree in an IT related major
1+ years experience in financial services
Licenses/Certifications A+
Licenses/Certifications ITIL Foundation
Licenses/Certifications Microsoft 365 Endpoint Administrator

Company

Desert Financial Credit Union

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Desert Financial Credit Union is a credit union that offers financial solutions to members.
dateFounded in 1939
location
Phoenix, Arizona, USA
people-size1001-5000 employees
web-link
https://www.desertfinancial.com

Funding

Current Stage
Late Stage

Leadership Team

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Jeff Meshey
President and CEO
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Jack Biggs, CFA
Senior Vice President / Chief Financial Officer
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Recent News

PR Newswire
Desert Financial Named #1 Best Place to Work
2026-01-05
Finovate
Fintech Rundown: A Rapid Review of Weekly News
2025-12-10
PR Newswire
Desert Financial Credit Union Renews $292,500 in Grants for 23 Arizona Nonprofits Supporting Education
2025-12-04
Company data provided by crunchbase