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First Horizon Bank · 1 day ago

Wire Transfer Processor - Bilingual

Birmingham, Alabama, United States

Full-time

Onsite

Mid, Senior Level

5+ years exp

First Horizon Bank is a leading regional financial services company dedicated to delivering a seamless customer experience. The Wire Transfer Processor provides internal and external support for customers processing wire transactions, ensuring compliance with bank policies and achieving departmental productivity and quality goals.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Processes wire transfer requests from internal business partners and external customers

Answers a high volume of telephone calls from external customers and internal business partners

Handles difficult customer situations with professionalism

Maintains open communication with internal business partners

Follows up with customers and/or managers to ensure problems are resolved

Meets or exceeds customer service needs and reports barriers

Shares knowledge and experience with team in support of high performance

Ensures compliance with established bank policies, guidelines and regulatory requirements

Fosters a positive working environment

Provides timely, complete and accurate response to inquiries

Addresses client needs by involving the right people at the right time

Solves problems by asking probing questions

Demonstrates a strong sense of optimism, ownership and a commitment to achieving meaningful results

Projects a positive image and acknowledges others efforts and accomplishments, exerts extra effort and a personal commitment to work

Tailors communication style and content to the audience

Handles all situations in a professional, ethical manner

Escalates special situations or problems as necessary

Ensures all goals and departmental service standards (SLAs) are met

Meets productivity goals

Consistently meets quality control and data integrity standards

Effectively utilizes available tools

Qualification

Wire Transfer proceduresCustomer serviceMicrosoft OfficeBanking experienceBilingual communicationProblem-solvingTeam collaborationTime management

Required

Excellent written and verbal communication skills

Understanding of Wire Transfer controls and procedures

Basic understanding of deposit and lending processes and functions

Exhibits a high level of ownership and accountability to meet deadlines

Utmost commitment to quality

Strong customer orientation

Awareness of regulatory environment and implications

High School graduate or similar certificate and experience in a related field required

Ability to promote the appropriate company image and maintain a professional attitude in an ever-changing environment

Ability to work under pressure and meet deadlines

Knowledge of Excel and other Microsoft Office software

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards

Preferred

5 years banking related experience, customer service experience or bachelor's degree preferred

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)