Apply on Employer Site

LaunchDarkly · 5 days ago

Staff Content Designer - Intake

United States

Full-time

Remote

Lead/Staff

$192K/yr - $264K/yr

8+ years exp

LaunchDarkly is looking for its first Content Designer to enhance the accessibility and comprehensibility of their product experience. As a Staff Content Designer, you will collaborate with various teams to create clear and engaging in-product language while shaping product narratives and best practices.

Developer ToolsDevOpsSoftwareTest and Measurement

Responsibilities

Design, write, edit and test clear, compelling in-product language to help users achieve their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across LaunchDarkly products and experiences

Apply systems thinking to the product, whether it's defining extensible design system guidance, conducting audits of existing experiences or creating information architecture

Give and solicit feedback from your UX design peers in service of building the best products

Demonstrate sound judgment and help shape product narratives, along with team direction and strategy

Independently and proactively identify and work on projects that span multiple teams

Qualification

Content DesignContent StrategySaaS ExpertiseInformation ArchitectureUser ResearchCuriosity about AIDesign PrinciplesCross-functional CollaborationAttention to DetailMentorship

Required

8+ years of experience in Content Design and some experience leading larger strategic efforts

Demonstrated ability to create, implement, and maintain content guidelines, standards and best practices across an organization

You won't just take direction and churn out words. You'll play a central role in shaping how LaunchDarkly communicates inside our product. You'll work across design, product, engineering, technical writing and marketing to bring coherence, clarity, and personality to everything we ship

A portfolio of your work, including examples of several types of content

A proven track record for putting a content strategy into practice and owning the process from concepting to writing to publishing

Expertise in SaaS or Enterprise products

Proficient in nomenclature, information architecture and creating content that aligns with customer's mental models

Experience partnering with conducting quantitative experiments and qualitative user studies, producing effective research-informed and metric-driven content

Natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail

Solid understanding of design principles and interaction patterns and where content design can play a key role

Mentors team members and leads by example to help others adopt best practices

Demonstrates curiosity about AI tooling and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Strong start-up mentality and behaviors