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Envera Systems · 23 hours ago

Software Implementation Project Manager

Fort Lauderdale, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety and convenience. They are seeking a technically capable Project Manager to manage software implementation projects, tackle complex customer issues, and contribute to internal tooling while becoming an expert in their visitor management software offerings.

Information TechnologySecurity

Responsibilities

Manage, prioritize, and implement Visitor Management Software projects for new customers, existing customers, and guest access platforms (GateAccess, FastAccess, etc.)

Provide guidance and training to customers throughout the implementation process

Coordinate with customers, onboarding teams, developers, and support staff to ensure smooth implementations and a positive customer experience

Perform SQL scripting to review or update records as needed

Access community servers via VPN/RDP to support implementations and troubleshooting

Maintain accurate documentation and contribute to the team knowledge base and training materials

Partner with the remote support team to support the existing customer base

Collaborate with the development team to identify automation opportunities and refine escalation paths

Conduct occasional onsite customer visits to install and troubleshoot hardware such as PCs, driver license scanners, and printers as needed

Qualification

SQLWindows/Server AccessNetworkingMS AccessVBAProblem-SolvingCommunicationDocumentationAttention to DetailTeamwork

Required

2-4 years of experience in a fast-paced, high volume, technical support role

2-4 years of project management experience

Proven success resolving Tier 2/3 issues in a structured ticketing system (e.g., Salesforce, Zendesk)

Comfort working with large datasets, imports/exports, and system audits

Experience working in environments where uptime and response speed are critical

The ability to prioritize multiple concurrent projects and escalate properly when needed

A growth mindset and the desire to help define better processes and tools

SQL - Must be able to write and interpret intermediate-to-advanced queries (joins, conditionals, data diffing, bulk updates)

MS Access - Navigate Access databases, build queries and forms, troubleshoot schema issues

Windows/Server Access - Comfort using RDP, understanding TCP/IP, mapping IPs/ports, restarting services

Networking - Understand how ISP issues affect community-side infrastructure (DNS, ports, outages)

Problem-Solving: Strong analytical skills to identify and resolve technical issues efficiently. Ability to work under pressure and prioritize tasks effectively. Strong analytical skills for troubleshooting deeper level technical issues, databases, and possibly VBA issues. Ability to think critically and develop effective solutions to technical problems

Communication: Clear communication skills for interacting with technical and non-technical stakeholders, both internal and external. Clear communication skills for interacting with customers to understand their needs

Documentation: Strong written skills to create escalation summaries, case notes, internal how-to docs, and troubleshooting guides

Attention to Detail: Meticulous approach to ensuring data accuracy and application functionality with strong organizational skills to manage multiple tasks and projects

Teamwork: Collaborative mindset, working well within cross-functional teams. Willingness to mentor junior staff and assist in team training efforts