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Tucson Federal Credit Union · 19 hours ago

Digital Services Technician

Tucson, Arizona, United States

Full-time

Onsite

Entry Level

$24/hr - $24/hr

2+ years exp

Tucson Federal Credit Union is seeking a Digital Services Technician to serve as the primary point of contact for employee support related to digital products and initiatives. The role involves troubleshooting, guidance, and collaboration with stakeholders to ensure effective implementation and support of digital services.

Financial Services

Responsibilities

Provide day-to-day operational and maintenance support for Digital Services products, including monitoring, troubleshooting, and issue resolution

Support the implementation of digital products and enhancements, including development coordination, testing, system integration, training, and reporting to improve the user experience

Serve as a Subject Matter Expert (SME) for staff on Digital Services products and workflows, providing guidance, problem-solving support, and escalation expertise

Act as a TFCU system administrator for third-party platforms aligned with Digital Services, managing user access, interfaces, workflows, and configurations for digital banking, lending, and branch operations

Execute manual tasks for Digital Services processes that cannot be automated

Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Maintain member and TFCU privacy and confidentiality

Develop relationships with internal departments to support and encourage the promotion of all digital products

Conduct periodic reviews of existing policies and procedures to ensure that they are effective and current

Provide input and recommendations to enhance current products or introduce new offerings by monitoring the digital marketplace for emerging channels, products, and opportunities

Gain and retain a high-level knowledge of all TFCU policies and procedures

Adhere to TFCU’s attendance and punctuality policy

Maintain a professional businesslike appearance in accordance with TFCU’s dress code policy

Engage in behavior that aligns with the credit union’s cultural beliefs

Qualification

TroubleshootingDigital product supportSystem integrationUser experience analysisMicrosoft OfficeAdobe AcrobatCustomer serviceVideo editingPresentation skillsCommunication skills

Required

High school diploma or its equivalent required

Two (2) years credit union experience required

Manage and resolve multiple concurrent issues in a fast-paced environment by prioritizing requests, meeting established response times, and maintaining service quality

Organize and execute work independently, setting short- and long-term objectives to complete assignments accurately and on schedule

Analyze and troubleshoot complex user experience issues by identifying root causes, evaluating system behavior, and implementing effective solutions

Communicate clearly and professionally in written, verbal, and interpersonal settings, including delivering presentations and providing technical explanations to non-technical audiences

Use core business applications effectively to support daily operations, including configuring settings, navigating workflows, and resolving common user issues

Create and maintain documents, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint to support reporting, training, and communication needs

Prepare, edit, and manage digital documents using Adobe Acrobat, including form creation, document editing, and secure file handling

Develop and deliver presentations using a laptop-based setup, incorporating visuals, demonstrations, and supporting materials for in-person or virtual audiences

Create and edit basic video and photo content using standard editing software to support training, communication, or digital service initiatives