Fontainebleau Las Vegas · 19 hours ago
IT Technician II
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
$26/hr - $30/hr
2+ years expFontainebleau Las Vegas is seeking an IT Technician II responsible for maintaining the integrity of computer workstations and associated software across the property. The role involves assisting members with IT challenges, coordinating infrastructure needs, and ensuring the functionality of hardware and software.
Hospitality
Responsibilities
Work alongside contractors to install IT hardware
Ability to focus and resolve issues or challenges that were not solved by the IT Tech I
Manage and escalate/resolve issues when appropriate
Assist Members with installation, configuration, and ongoing usability of workstations
Install, configure, and verify functionality of approved hardware and software using standard operating procedures
Assist Members with computer problems and answer their questions
User provision using an array of systems such as Active Directory, Microsoft Exchange, etc
Perform initial troubleshooting in person or remotely if needed
Coordinate the needs of in-house IT users and remote Members, vendors, and contractors
Replace IT equipment such as monitors, desktops, laptops, etc. when needed
Reimage desktops and laptops when they need to be refreshed
Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
Protect customer data outside infiltration through encryption, secure data storage and other necessary needs
RMA IT hardware when necessary with multiple vendors
Assist in the discussions and deployment of temporary hardware setups for events
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Qualification
Required
Bachelor's Degree in Computer Science, or related field and/or equivalent combination of education and experience
Two plus (2+) years of experience in computer networks and system maintenance for a large-scale luxury resort/casino
Experience with troubleshooting Point of Sale Equipment
Experience with networking and infrastructure technologies
Ability to mentor and train Level 1 technicians
Familiarity with project management and implementation of new technologies
Excellent IT, communication, and leadership skills
Excellent diagnostic and problem-solving skills
In depth knowledge and understanding of IT Security and data privacy principles, and an ability to communicate technical concepts effectively to a varied audience
Outstanding organizational and time-management skills
Proven experience as an IT technician or comparable position
Microsoft 365 Basic Understanding
Ability to work with non-IT team members to resolve their technology issues
Ability to open and close tickets for incidents, changes, work orders, etc
Ability to create an SOP for certain items that may not be documented and can be used for training purposes
Must be willing and able to work a flexible schedule to include nights and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Must be at least 21 years of age
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to read and communicate verbally in English
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Preferred
Certifications (e.g. CompTIA, A+, Network+, Security+, etc.) preferred
Company
Fontainebleau Las Vegas
Fontainebleau Las Vegas is a 67-story, vertically integrated luxury resort.
5001-10000 employees
H1B Sponsorship
Fontainebleau Las Vegas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
John Helderman
Chief Financial Officer
Colleen Birch
Chief Operating Officer
Company data provided by crunchbase