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Pacifica Hotels · 1 day ago

Front Office Manager

Marina Del Rey, California, United States

Full-time

Onsite

Mid, Senior Level

$72K/yr - $75K/yr

2+ years exp

Pacifica Hotels is seeking a Front Office Manager for Jamaica Bay Inn, a Tapestry Collection by Hilton. The role is responsible for overseeing the daily front desk operations, ensuring excellent guest service, and managing the Guest Service Team's performance.

HospitalityHotelVacation Rental

Responsibilities

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests

Communicate effectively with guests and fellow team members

Proficient at all Guest Service systems and processes

Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction

Oversee and ensure accountability in all aspects of Guest Service Team’s performance

Responsible for all front office activity during scheduled shifts

Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file

Complete the following individual duties:

Daily Cash Report (DCR)

No-Shows

Billing disputes

Accounts receivable

Banking

Bad checks, credit card debts

Open, stamp, sort, distribute mail

Accounts payable preparation

Security reports

Check and audit banks

Check travel agent commissions, franchise frequent stay program activity and central reservations

Check Maid’s List and ensure room availability status is accurate

Check timecards to posted schedule

Submit daily report to General Manager (written or verbal)

Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone

Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations

Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel

Perform other duties as assigned, requested or deemed necessary by management

Qualification

Hotel front desk operationsPersonnel supervisionSalesmanshipBasic accounting proceduresEffective decision makingGuest relationsTeam member relationsOrganizational skills